Hospitality and Tourism Strategic Planning
RAJESH KUMAR
97, Monash Ave, Como, WA-6152
Mobile: 0430 438 444
Email: rajesh_kumar738@hotmail.com
CAREER OVERVIEW A Technical professional with three years' experience in the IT industry, I have worked in Telecommunication & IT Industry. I have a proven track record of. I've recently completed a Diploma in Information Technology and i am now seeking a new professional challenge.
KEY STRENGTHS • High level computer skills including Excel, Word and PowerPoint • Three years experience in customer service both face to face and phone based. • Experience developing sales and marketing collateral • Active listener.
CAREER HISTORY
Aug 2005 – March 2009 Customer Service Representative (Casual) Melbourne Racing Club Victorian leader in hosting the Spring Racing Carnival each year.
Key responsibilities
• Face to face interaction with customers. • Taking feedback. • Supervising floor staff. • Checking food supplies.
Aug 2006 – March 2009 Network Technician (Part time) Tropical Thatch Pty Ltd
Key responsibilities
• Maintaining the computer network. • Granting/Revoking permission to nodes. • Upgrading the hardware and software for users. • Installing the windows and other software for users. • Configuring the network time to time.
June 2008- Aug 2008 1st level, IT Helpdesk coordinator Symbion-Imaging, Melbourne
Key responsibilities • Communicating on phone. • Providing support for desktop and modalities on knowledge base. • Escalating to 2nd level support Engg. • Following up with logged cases.
97, Monash Ave, Como, WA-6152
Mobile: 0430 438 444
Email: rajesh_kumar738@hotmail.com
CAREER OVERVIEW A Technical professional with three years' experience in the IT industry, I have worked in Telecommunication & IT Industry. I have a proven track record of. I've recently completed a Diploma in Information Technology and i am now seeking a new professional challenge.
KEY STRENGTHS • High level computer skills including Excel, Word and PowerPoint • Three years experience in customer service both face to face and phone based. • Experience developing sales and marketing collateral • Active listener.
CAREER HISTORY
Aug 2005 – March 2009 Customer Service Representative (Casual) Melbourne Racing Club Victorian leader in hosting the Spring Racing Carnival each year.
Key responsibilities
• Face to face interaction with customers. • Taking feedback. • Supervising floor staff. • Checking food supplies.
Aug 2006 – March 2009 Network Technician (Part time) Tropical Thatch Pty Ltd
Key responsibilities
• Maintaining the computer network. • Granting/Revoking permission to nodes. • Upgrading the hardware and software for users. • Installing the windows and other software for users. • Configuring the network time to time.
June 2008- Aug 2008 1st level, IT Helpdesk coordinator Symbion-Imaging, Melbourne
Key responsibilities • Communicating on phone. • Providing support for desktop and modalities on knowledge base. • Escalating to 2nd level support Engg. • Following up with logged cases.