Hospitality Experiences

Most Memorable Customer Service Experience: A few years back, I went to Las Vegas with my family and stayed at the Aria hotel. The bathroom of our suite had a sliding door, and my brother got locked inside the bathroom due to some mechanical error in the door. My parents called the front desk and narrated the issue to them and within seconds there was someone with all the tools to the rescue. It took the individual 25 minutes to get my brother out of the bathroom. My parents companied to the manager about this traumatizing issue for my 14 year old brother, but they were thankful too because it was evident that the hotel tried to do everything they could.

Moreover, the next day they gave us free Spa vouchers, provided us with a private butler, free meals at the hotel, free usage of their paid facilities and even gave us a gift card for when we visit Aria next. This was one of my best customer service experiences, not only because of the services they provided us with after, but also because they truly were apologetic and wanted to make up for what had happened. Aria is one of the busiest hotels in Vegas and if they could give such an experience to their customers, I believe that it is not hard for other companies to do the same.

Worst Customer