Preview

Hospitality Industry and Hr Management

Good Essays
Open Document
Open Document
725 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Hospitality Industry and Hr Management
Human Resource Management in Hospitality Industry
One of the most important departments of any hotel staff is human resources management. Proper human resources management can be the difference between a really well run hotel and a poorly one hotel. The human resources manager can control almost the whole feeling and presence of the entire hotel. This makes the importance of human resources management for hotels very evident.
Managing human resources in the hospitality industry presents special challenges, including highly diverse employee backgrounds and roles, an ever-present focus on guest services, and organizational structures that often diverge from generic corporate models.
There are several different areas in which human resources management is very important. One of these areas is for newly hired employees. The employees that are hired in a hotel can really alter the quality of service and the whole atmosphere of the hotel. This means that it is very important to pick upbeat, dedicated workers for each position. It is the job of the human resources manager to make sure that good people are chosen to work in the hotel. In many cases many hotel workers are only participating in hotel work because they can find nothing else to do. Not very many people have a dream of running or serving in a hotel environment. However, there are some people who do want to work in that capacity, and it is the job of the human resources manager to find those people.
Retention of employees is another large problem in the hotel service business. Since so many of the employees do not have hotel work as their ending career goals, many of them only work in a hotel for a short amount of time. Other employees may have to be let go because of poor work ethics or other issues. However, there are ways that a hotel human resources manager can curb some of the desire and likelihood that employees will move to other jobs quickly. The importance of human resources management for hotels

You May Also Find These Documents Helpful

  • Good Essays

    business lv2 unit 4 m2

    • 1070 Words
    • 7 Pages

    Reporting to the Managing Director of the Hotels, under the guidance of the Head of HR to provide Human…

    • 1070 Words
    • 7 Pages
    Good Essays
  • Good Essays

    Eeo Syllabus

    • 2075 Words
    • 9 Pages

    This course provides students with a basic understanding of human resources in the hospitality industry. The employee turnover rate in this industry far exceeds that of any other industry; therefore…

    • 2075 Words
    • 9 Pages
    Good Essays
  • Good Essays

    Osoian, C., & Petre, A. (2013, Dec). Human Resource Management Practices and Hotel Innovation. Studia Universitatis Babes-Bolyai, 58(3), 80-89. Retrieved from http://p2048-www.liberty.edu.ezproxy.liberty.edu:2048/login?url=http://search.proquest.com.ezproxy.liberty.edu:2048/docview/1492958461?accountid=12085…

    • 1091 Words
    • 3 Pages
    Good Essays
  • Good Essays

    Human resources management is a key function in all businesses because it directly involves the development of personnel within a business. All managers play a role in the life cycle of their employees to include hiring, training, promotion, and disciplinary actions. The role of human resources managers is constantly evolving and many organizations have added the responsibilities of retirement benefits, and payroll accounting to their scope of practices.…

    • 1106 Words
    • 5 Pages
    Good Essays
  • Best Essays

    Bibliography: Armstrong, M. (2010): Armstrong’s Essential – Human Resource Management Practice: A Guide to People Management, London: Kogan Page Beardwell, J. and Claydon, T. (2010): Human Resource Management – A Contemporary Approach, 6th edition, Harlow: Pearson Boella, M. and Goss-Turner, S. (2005): Human Resource Management in the Hospitality Industry – An Introductory Guide, Oxford: Butterworth-Heinimann Bratton, J. and Gold, J. (2003): Human Resource Management – Theory and Practice, 3rd Edition, New York: Palgrave Macmillan Caruth, D.L., Caruth, G.D. and Pane, S.S. (2009): Staffing the Contemporary Organization: A Guide to Planning, Recruiting, and Selecting for Human Resource Professionals, 3rd Edition, Westport: Praeger Publishers Dessler, G. (2003): Human Resource Management – International Edition, 9th Edition, New Jersey: Prentice Hall O’Brien, O. (2012): Study Guide in Human Resource Management, University College Dublin Pinder, C. C., 2008. Work Motivation in Organizational Behavior. 2nd ed. New York: Psychology Press. Riley, M. (1996): Human Resource Management in the Hospitality and Tourism Industry, 2nd Edition, Oxford: Butterworth-Heinemann Riley, M. (2000): Managing People – A guide for managers in the hotel and catering industry, 2nd Edition, Oxford: Butterworth-Heinemann Robbins, S. P. & Judge, T. A., 2011. Organizational Behavior. 14th ed. Essex: Pearson. Sisson, K. and Storey, J. (2000): The Realities of Human Resource Management – Managing the Employment Relationship, Bckingham: Open University Press Storey, J. (2007): Human Resource Management: A Critical Text, 3rd Edition, London: Swanson, R. A. & Holton III, E. F., 1997. Human Resources Development Research Handbook: Linking Research and Practice. San Francisco: Berrett-Koehler Publishers.…

    • 3635 Words
    • 15 Pages
    Best Essays
  • Good Essays

    Harrah's Essay

    • 1105 Words
    • 5 Pages

    Human resources are one of the important factors in the hospitality business : ( the management has to make sure that all employees are ready to…

    • 1105 Words
    • 5 Pages
    Good Essays
  • Best Essays

    Partlow, C. G. (1996). Human-resources practices of TQM hotels. Cornell Hotel and Restaurant Administration Quarterly, 37 (5), 67-67.…

    • 2206 Words
    • 9 Pages
    Best Essays
  • Powerful Essays

    Hugh

    • 3052 Words
    • 13 Pages

    Indentify and critically assess the impact of major contextual factors (societal and organisational) affecting the management of people in international hospitality organisations.…

    • 3052 Words
    • 13 Pages
    Powerful Essays
  • Good Essays

    Hr Conflict Resolution

    • 5962 Words
    • 24 Pages

    Barry, S. D. (2010). Hospitality HRM: past, present, and the future. International Journal of Contemporary Hospitality Management , 501-504.…

    • 5962 Words
    • 24 Pages
    Good Essays
  • Powerful Essays

    The unique contributions of this research which can have wide application in human resources across different sectors of the hospitality industry (Chen, & Choi, 2008) are as follows:…

    • 1887 Words
    • 8 Pages
    Powerful Essays
  • Powerful Essays

    final paper

    • 2809 Words
    • 9 Pages

    Woods, H Robert, ( 2006). Managing Hospitality Human Resources: (Woods, 2006) High Street Lansing, Michigan: Educational Institute.…

    • 2809 Words
    • 9 Pages
    Powerful Essays
  • Powerful Essays

    With the expansion of hotel industry, the need of international employees has increased constantly. This situation creates a multi-cultural working environment for hospitality industry, and makes some challenges for hotel management. The purpose of this report is going to explore two challenges of cultural diversity in hotel workplace, and provide two strategies to deal with these difficulties. These challenges happen in managerial dimension and training dimension, which lead to some communicating problems, discrimination and training failure. Therefore, diversity training program for local staffs and managers will be helpful to decrease conflicts due to misunderstanding of other cultures. Moreover, completed actions for supporting human resource department within company are also very important because such as the investment of money and talent both can improve human resource management, and earn more profits for corporations.…

    • 1909 Words
    • 8 Pages
    Powerful Essays
  • Good Essays

    The New Career Management System The Hotel Paris’s competitive strategy is “To use superior guest service to differentiate the Hotel Paris properties, and to thereby increase the length of stay and return rate of guests, and thus boost revenues and profitability.” HR manager Lisa Cruz must now formulate functional policies and activities that support this competitive strategy, by elic- iting the required employee behaviors and competencies. Lisa Cruz knew that as a hospitality business, the Hotel Paris was uniquely dependent upon having com- mitted, high-morale employees. In a factory or small re-…

    • 334 Words
    • 2 Pages
    Good Essays
  • Powerful Essays

    References: Hayes, D. K., & Ninemeier, J. D. (2009). Human resources management in the hospitality industry. Hoboken, N.J., John Wiley & Sons. p.94-95…

    • 3251 Words
    • 14 Pages
    Powerful Essays
  • Satisfactory Essays

    Answer: The hotel Paris is a well-known hotel. In this case, Hotel Paris do not have enough effective employees. Also HR professional get in a fix that if they do not get enough applicants, they will not be able to hire other employee. That could be make less profit to their hotel. Or it also make a demotion to their standard. So that’s why I think that they should maintain a proper system to make other’s feel interest to work with them and should motivate and encourage their own employee as well.…

    • 289 Words
    • 1 Page
    Satisfactory Essays