Hotel Automation
DeVry University
HOTEL AUTOMATION
Managerial Applications of Information Systems
Francisco E. Lopez
Contents
INTRODUCTION 3 COMPANY BACKGROUND 4 THE PROBLEM 5 HIGH LEVEL SOLUTION 5 BENEFITS OF SOLVING THE PROBLEM 6 TECHNICAL APPROACH 6 Guest Rooms 7 Administrative Components 8 BUSINESS PROCESS CHANGES 10 Business practices that will enhance the solution 11 HIGH LEVEL IMPLEMENTATION 11 SUMARY 12 REFERENCES 13
INTRODUCTION
The purpose of this proposal is to outline the different problems that hotels face these days in relation to the way the hotel staff interacts with the guest and the speed in which guest requests are handled. Hotel automations is a high level solution which will aid the hotel staff to make decisions and in many cases will create a communication bridge between the hotel staff and the guest without being intrusive. In order to stay competitive within the lodging industry a hotel chain must stand out from the rest providing a higher level of service that can be translated in prompt response to guest request and transforming the stay into an experience that the guest will not forget.
COMPANY BACKGROUND
Longevity Integrated Services is a consulting firm that aims to give companies such as the Hilton hotel chains the competitive edge they need to stay competitive in the hospitality industry. With over 75 years in the business longevity integrated services has work with hotel chains such as MGM Mirage, Harras and management companies such as four seasons hotels and Montage management Group. One of the recent projects Longevity business solutions undertook was the installation of Creston Hotel automation in the Aria Hotel at City Center.
Longevity integrated services aim to bring the same competitive edge to the Hilton Hotels. Through the many hotel automation deployments in the past years Longevity Business solutions has partnered up with Control 4 a system that integrates lighting controls, shade
HOTEL AUTOMATION
Managerial Applications of Information Systems
Francisco E. Lopez
Contents
INTRODUCTION 3 COMPANY BACKGROUND 4 THE PROBLEM 5 HIGH LEVEL SOLUTION 5 BENEFITS OF SOLVING THE PROBLEM 6 TECHNICAL APPROACH 6 Guest Rooms 7 Administrative Components 8 BUSINESS PROCESS CHANGES 10 Business practices that will enhance the solution 11 HIGH LEVEL IMPLEMENTATION 11 SUMARY 12 REFERENCES 13
INTRODUCTION
The purpose of this proposal is to outline the different problems that hotels face these days in relation to the way the hotel staff interacts with the guest and the speed in which guest requests are handled. Hotel automations is a high level solution which will aid the hotel staff to make decisions and in many cases will create a communication bridge between the hotel staff and the guest without being intrusive. In order to stay competitive within the lodging industry a hotel chain must stand out from the rest providing a higher level of service that can be translated in prompt response to guest request and transforming the stay into an experience that the guest will not forget.
COMPANY BACKGROUND
Longevity Integrated Services is a consulting firm that aims to give companies such as the Hilton hotel chains the competitive edge they need to stay competitive in the hospitality industry. With over 75 years in the business longevity integrated services has work with hotel chains such as MGM Mirage, Harras and management companies such as four seasons hotels and Montage management Group. One of the recent projects Longevity business solutions undertook was the installation of Creston Hotel automation in the Aria Hotel at City Center.
Longevity integrated services aim to bring the same competitive edge to the Hilton Hotels. Through the many hotel automation deployments in the past years Longevity Business solutions has partnered up with Control 4 a system that integrates lighting controls, shade
References: * Control 4 system. (2012). Retrieved from http://www.control4.com * Opera reservation systems. (2011). Retrieved from http://www.micros.com/Solutions/ProductsNZ/OPERAReservationSystemORS/ * Mtech guest experience. (2009). Retrieved from http://www.m-tech.com * Smarteh living systems. (2009). Retrieved from http://www.smarteh.si/en/solutions/hotel-automation * Rfid for hospitality services. (2011). Retrieved from http://www.rasilant.com/hospitality.html