INTRODUCTION
Every business organization has tasks that should be carried out to arrive at its objective. This task has to be done not just efficiently but also, effectively. To be efficient means to use resources, people, money, raw materials and the like-wisely. To be effective means to achieve results, to make the right decisions and successfully carry them out so that they achieve the organization’s goals.
Since the dawn of the computer age, people have turned to innovations brought about by technology to make their work more efficient. One of the invaluable products of technology is the computer. Businesses of all sizes make use of computer based information systems because of its great benefits to improve efficiency of business transaction. Not only does this kind of technology improve their daily routine and processes, but also boost their daily business transactions, communications and general operations. Also, the use of this technology will improve company’s competence in delivering their services to their market which gives them an edge over other establishments in the same field. The result is less time spent on tasks, efficient use of resources thus, increasing the business revenue.
The study aims to develop a computerized operation at Quirino Baclaran Hotel to improve efficiency of its daily business transactions thus, enhancing the quality of service for its guests. This chapter will cover the background of the company and the problems that confront the company in relation to operations.
Background of Study
Quirino Baclaran Hotel is located in Quirino Avenue Baclaran, Paranque City. It is established on January 2, 2009. The Hotel has fifty (50) rooms. Five (5) storey building. There are three (3) types of rooms, Regular Rooms, VIP Rooms and Suite Rooms. Currently, the hotel doesn’t have a computerized reservation, billing statement and room allocation for their hotel. They just make a manual computation