Hotel Reservation Dialougue
Phone-In Reservations
IF YOU ARE EXTREMLY BUSY:
I am helping a guest right now, but your call is very IMPORTANT to me.
Rather than to RUSH or leave you on hold, may I PLEASE call you back in the next 15 minutes?
QUALIFICATION PROCESS
Thank you for calling the HOTEL NAME, where we GURANTEE OUR SERVICE, my name is ____________ may I have your name please. (Write down the guest name)
Thank you __________ (first name), what excellent service can I offer you today.
Sure, let me do my best get you a great deal.
What brings you to ____________________? (make a comment to the are based upon his reason: If the guest says states “To work on a project”. Then you could respond with = “Great! We are very popular among commercial travellers like you”
Get stay info:
Arrival Date
Number of nights
(Confirm Departure Dates)
Number of Rooms
Number of Adults and Children
(If children are mentioned then use this opportunity to inform that children under the age of 18 stay with us for FREE)
ACTION - (Check availability, by talking and entering information in CA at the same time. While checking on the availability and choices of rooms, repeat the same information while typing, this avoids dead air time. No Silence.)
Will this be SMOKING OR NON SMOKING?
Have you stayed with our hotel before?
(If so thank them for returning )
(TELL THEM: The BIG PICTURE FIRST!)
Our AWARD WINNING HOTEL IS the only FULL SERVICE hotel in town
Conveniently located in the heart of ________________with shops and restaurants
All of our rooms are clean and comfortable, equipped with free wireless internet connection, Iron and Iron Board, hair dryer, 40 Cable Channel line up, in-room coffee, free Wall Street Journal and a free HOT Cook-To-Order breakfast every morning.
Are you familiar with our HOT BREAKFAST Program?
• We call our breakfast offering “DENNY’S STYLE BREAKFAST”, which is served cook-to-order from 6-9am at our restaurant. It is a complete
IF YOU ARE EXTREMLY BUSY:
I am helping a guest right now, but your call is very IMPORTANT to me.
Rather than to RUSH or leave you on hold, may I PLEASE call you back in the next 15 minutes?
QUALIFICATION PROCESS
Thank you for calling the HOTEL NAME, where we GURANTEE OUR SERVICE, my name is ____________ may I have your name please. (Write down the guest name)
Thank you __________ (first name), what excellent service can I offer you today.
Sure, let me do my best get you a great deal.
What brings you to ____________________? (make a comment to the are based upon his reason: If the guest says states “To work on a project”. Then you could respond with = “Great! We are very popular among commercial travellers like you”
Get stay info:
Arrival Date
Number of nights
(Confirm Departure Dates)
Number of Rooms
Number of Adults and Children
(If children are mentioned then use this opportunity to inform that children under the age of 18 stay with us for FREE)
ACTION - (Check availability, by talking and entering information in CA at the same time. While checking on the availability and choices of rooms, repeat the same information while typing, this avoids dead air time. No Silence.)
Will this be SMOKING OR NON SMOKING?
Have you stayed with our hotel before?
(If so thank them for returning )
(TELL THEM: The BIG PICTURE FIRST!)
Our AWARD WINNING HOTEL IS the only FULL SERVICE hotel in town
Conveniently located in the heart of ________________with shops and restaurants
All of our rooms are clean and comfortable, equipped with free wireless internet connection, Iron and Iron Board, hair dryer, 40 Cable Channel line up, in-room coffee, free Wall Street Journal and a free HOT Cook-To-Order breakfast every morning.
Are you familiar with our HOT BREAKFAST Program?
• We call our breakfast offering “DENNY’S STYLE BREAKFAST”, which is served cook-to-order from 6-9am at our restaurant. It is a complete