Housekeeping in Hotels: Personnel Turnover, Cultural Diversity, and Safety and Security.
1. Executive Summary.
Housekeeping department is extremely important to any hotels. Housekeeping staff play significant roles as well. That is why you need to minimized personal turnover by monetary and non-monetary bonuses, trainings, good schedule, etc. As an option, you may do it by achieving cultural diversity at that particular department. Also cultural diversity will benefit your organization by different ideas from employees with different background. You could satisfy customers from any country or area. As well minimized absenteeism improves employee’s knowledge of their duty. So it will make them understand the importance of safety and security management of the hotel. Good-natured and well-trained employees will benefit your company definitely.
2. Introduction.
Unfortunately, the housekeeping area is one of the least admired in a hotel. This is due to the “back-of-house” nature of the operation. It involves a series of physically demanding tasks, and very little contact with customers, other than cleaning up the “mess” that they leave behind. It is seen as low skill, low pay occupation, comprising largely repetitive tasks. It is also one of the most important areas of any hotel and is fundamental to successful operations.
The cleanliness of a room remains one of the few basics that can make or break a guest’s willingness to return to the hotel. There is little doubt that while a clean room will not necessarily make an immediate impact on a guest, a dirty room certainly will. Housekeeping employees have a direct influence on perceived service quality and word-of-mouth recommendations. That is why you, as an employer, have to take care of your housekeeping employees to make them well trained, feel comfortably and enjoy working at your hotel.
In this report, I am going to consider three questions related to good housekeeping operations: Personnel Turnover, Cultural Diversity, and Safety and Security.
3. Personnel Turnover.
The issue of unacceptable
Housekeeping department is extremely important to any hotels. Housekeeping staff play significant roles as well. That is why you need to minimized personal turnover by monetary and non-monetary bonuses, trainings, good schedule, etc. As an option, you may do it by achieving cultural diversity at that particular department. Also cultural diversity will benefit your organization by different ideas from employees with different background. You could satisfy customers from any country or area. As well minimized absenteeism improves employee’s knowledge of their duty. So it will make them understand the importance of safety and security management of the hotel. Good-natured and well-trained employees will benefit your company definitely.
2. Introduction.
Unfortunately, the housekeeping area is one of the least admired in a hotel. This is due to the “back-of-house” nature of the operation. It involves a series of physically demanding tasks, and very little contact with customers, other than cleaning up the “mess” that they leave behind. It is seen as low skill, low pay occupation, comprising largely repetitive tasks. It is also one of the most important areas of any hotel and is fundamental to successful operations.
The cleanliness of a room remains one of the few basics that can make or break a guest’s willingness to return to the hotel. There is little doubt that while a clean room will not necessarily make an immediate impact on a guest, a dirty room certainly will. Housekeeping employees have a direct influence on perceived service quality and word-of-mouth recommendations. That is why you, as an employer, have to take care of your housekeeping employees to make them well trained, feel comfortably and enjoy working at your hotel.
In this report, I am going to consider three questions related to good housekeeping operations: Personnel Turnover, Cultural Diversity, and Safety and Security.
3. Personnel Turnover.
The issue of unacceptable
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