How to Be an Effective Supervisor
Best Practices Manual for Supervisors
By: Carla E. Elder
Date: October 11, 2010
MGT/210
Instructor: Shannon Stahl
INTRODUCTION
This manual is for those who want to learn how to be an effective and productive supervisor in their department. Being able to communicate, training, and provide a safe and exciting environment within your company is essential, and how you treat your employees can determine your skills at being a successful in your supervisory duties. In this manual, you will find a few pointers on how to accomplish this goal.
TABLE OF CONTENTS
Chapter 1: Demonstrating Communication Skills
Chapter 2: Determining Effective Orientation and Training Methods
Chapter 3: Improving Productivity for Teams
Chapter 4: Conducting Performance Appraisals
Chapter 5: Resolving Conflict
Chapter 6: Improving Employee Relations
CHAPTER 1: Demonstrating Communication Skills
In this chapter you will learn what communication means and how to demonstrate effective communication skills. What is communication? It’s the act of exchanging information. It can be used to, command, instruct, assess, influence, and persuade other people. It is important for all aspects of life, including business.
People communicate every day. Having good communication skills can affect how successful a supervisor is within his or her department. Some of the things that are useful when communicating with employees are: * Communicating with employees is vital for supervisors. They must be able to be clear and precise when giving instructions to employees so that they are able to perform effectively. By being able to communicate effectively they can motivate their workers so that they are excited about work. Being able to listen and allow others to voice their opinions and views are vital when supervising others. * Learning to interact between individuals involves sending and receiving verbal and nonverbal messages. The purpose of communicating in this manner
By: Carla E. Elder
Date: October 11, 2010
MGT/210
Instructor: Shannon Stahl
INTRODUCTION
This manual is for those who want to learn how to be an effective and productive supervisor in their department. Being able to communicate, training, and provide a safe and exciting environment within your company is essential, and how you treat your employees can determine your skills at being a successful in your supervisory duties. In this manual, you will find a few pointers on how to accomplish this goal.
TABLE OF CONTENTS
Chapter 1: Demonstrating Communication Skills
Chapter 2: Determining Effective Orientation and Training Methods
Chapter 3: Improving Productivity for Teams
Chapter 4: Conducting Performance Appraisals
Chapter 5: Resolving Conflict
Chapter 6: Improving Employee Relations
CHAPTER 1: Demonstrating Communication Skills
In this chapter you will learn what communication means and how to demonstrate effective communication skills. What is communication? It’s the act of exchanging information. It can be used to, command, instruct, assess, influence, and persuade other people. It is important for all aspects of life, including business.
People communicate every day. Having good communication skills can affect how successful a supervisor is within his or her department. Some of the things that are useful when communicating with employees are: * Communicating with employees is vital for supervisors. They must be able to be clear and precise when giving instructions to employees so that they are able to perform effectively. By being able to communicate effectively they can motivate their workers so that they are excited about work. Being able to listen and allow others to voice their opinions and views are vital when supervising others. * Learning to interact between individuals involves sending and receiving verbal and nonverbal messages. The purpose of communicating in this manner
References: By: Lindo, David K.. Supervision, Sep2010, Vol. 71 Issue 9, p11-15, 5p “New Employee Orientation is your job”, retrieved for Univ. of Phoenix Library website on October 15, 2010 Rue, L. W., & Byars, L. L. (2004). Supervision: Key link to productivity (8th ed.). New York: McGraw-Hill/Irwin. Hoffman, Robert “Christopher M. Knight’s Top 7 Business “Strategies for Improving Productivity in your Team, retrieved from website: www.top7business.com on October 15, 2010