I believe that good communication skills with people you come into contact with is vital to establish a relationship, ether if it is a professional relationship or a personal relationship. However Communication with someone who has a mental health illness can be harder and needs more skills than the ‘Normal’ person. The ranges of communication include, firstly understanding a person’s needs, knowing what their condition is and having the knowledge of their illness. The persons illness and medication they are taking could have a big effect on their communication, such as if they have lost speech, or if someone has a illness that makes them untrusting of everyone. If someone’s medication makes them drowsy and unable to absorb information properly ,so a professional would need to find ways around this to be able to have a effective communication with that person so their needs can be met.
The different types of communication fall into formal and informal, verbal and non verbal.
V.A.P.E.R means volume, articulation, pitch, emphasis and rate, and come under verbal communication, when dealing in mental health these are important because if you are dealing with someone who is aggressive, your volume and pitch of voice, needs to be in a way that you are going to be able to reason with them.
Non verbal communication such as body language , body posture, eye contact, facial expression, gestures, touch and personal space, is also important, because a professional needs to look approachable with their body language, and needs to be able to make eye contact so they look interested and confident in their professional position as a mental health worker.
Formal communication would usually be used in documentation and meetings, it is important for this to be clear and up to date so other colleagues and professionals can