How To Write A BBB Complaint
Hello Cornelia,
Thank you for the opportunity to address your BBB complaint. It is disheartening to hear you have encountered an issue with a recent transaction. It is especially upsetting to hear you had concerns about the item authenticity. I assure you, I will be happy to review the issue and provide my assistance.
After reviewing the claim for the Scrap 10 kt solid yellow gold chain, I was able to confirm the claim was closed in your favor and full refund was issued as of 11/05/2016. This is great news and I am happy to see your issue was resolved. While I understand this experience has been frustrating, please know, this is a very rare circumstance and I don't imagine you will experience it again.
As a member of the eBay community,
I hope you don’t allow this to discourage you from using eBay. As a buyer myself on the site, I know firsthand the great experiences and the amazing items you can find on eBay. Where eBay is home to that one special item, I hope you continue to use eBay for your future purchases.
Regards, eBay Office of the President
Thank you for the opportunity to address your BBB complaint. It is disheartening to hear you have encountered an issue with a recent transaction. It is especially upsetting to hear you had concerns about the item authenticity. I assure you, I will be happy to review the issue and provide my assistance.
After reviewing the claim for the Scrap 10 kt solid yellow gold chain, I was able to confirm the claim was closed in your favor and full refund was issued as of 11/05/2016. This is great news and I am happy to see your issue was resolved. While I understand this experience has been frustrating, please know, this is a very rare circumstance and I don't imagine you will experience it again.
As a member of the eBay community,
I hope you don’t allow this to discourage you from using eBay. As a buyer myself on the site, I know firsthand the great experiences and the amazing items you can find on eBay. Where eBay is home to that one special item, I hope you continue to use eBay for your future purchases.
Regards, eBay Office of the President