hr planning

International Journal of Management (IJM), ISSN 0976
International Journal of Management (IJM)– 6502(Print), ISSN 0976 – 6510(Online)
Volume 2, Number 1, Dec - Jan (2011), © IAEME
ISSN 0976 – 6502(Print), ISSN 0976 – 6510(Online)
Volume 2, Number 1, Dec - Jan (2011), pp. 01-14
©IAEM
© IAEME, http://www.iaeme.com/ijm.html

IJM

E

CHALLENGES FOR HR MANAGERS IN INDIAN BPO
INDUSTRY WITH RESPECT TO ATTRITION
Hema Gulati
Asst.Professor
Department of Management
DAV Institute of Management
Faridabad, Haryana-121001
E-Mail: [e-mail]
Dr.Sunita Bishnoi
Assoc.Professor
Department of Management
DAV Institute of Management
Faridabad, Haryana-121001

ABSTRACT
According to the study conducted by NASSCOM and Everest India, the Indian
BPO sector has been growing at more than 35 percent over the past three years and currently estimated at US$ 26-29 billion and could grow nearly five-fold to reach US$50 billion in size by 2012. The IT enabled services (BPO) industry is being looked upon as the next big employment generator. It is, no doubt, one of the toughest task for an HR manager in this sector, to bridge the ever increasing demand and supply gap of professionals. He has to find the right kind of people who can keep pace with the unique work patterns in this industry. Adding to this is the challenge of maintaining consistency in performance and keeping the motivation levels high, despite the monotonous work.
The toughest concern for an HR manager in India is, however, the high attrition rate which is approximately 30-35 percent at present. In this regard an earnest attempt has been made by taking 120 respondents from the BPO sector in NCR to study the various challenges. The statistical tools like factor analysis, means are being used. It concluded that attrition is the most challenging factor for all HR managers.
Key Words: Outsourcing, HR Challenges, Performance management, Talent management, Work life balance, Leadership,

References: 1. “The American Heritage® Dictionary of the English Language”, (2009) Houghton Mifflin Company. 4. Shank John K., Spiegel Eric A. (1998), “Strategic Value Analysis for Competitive Advantage an Illustration from the Petroleum Industry,” Mckinsey Quarterly, First 5. Prakash S. and Chowdhury R (2004), “Managing Attrition in BPO”, In search of Excellence, Cool Avenues. 7. Pillai Anandan, (2006)“Hr issues in BPO”, HRM Review, Journal of ICFAI Business School, Research Centre, Ahmedabad 21-29. 8. Raman R. (2006) “Strategies to retain human capital in Business Process Outsourcing (BPO) industry” Kohinoor Business School, Khandala, Working Paper . 9. Sharma Sanjeev, (2007)“Retention Strategies in ITES- BPO Industry” 10 International Journal of Management (IJM), ISSN 0976 – 6502(Print), ISSN 0976 – 6510(Online) Volume 2, Number 1, Dec - Jan (2011), © IAEME