Hrm 420 Human Resource Risk Seminar Research Paper
Human Resource Risk Seminar
Germaine Luciano
HRM/420
10/13/2014
Audrey Myer
Human Resource Risk Seminar
Seminars represent an excellent tool available to human resource managers (HRM) to build skills of employees, managers, and specialized employees. With the wide array of seminars, webcasts, and podcasts available, HR must carefully review, analyze and choose the class that will best meet their needs and produce the desired effects they are looking to improve upon. I have included several examples of seminars available, the risk factors they address and the information I would want addressed for each seminar.
National Seminar Training provides a class on Advanced Negotiation Strategies for Handling Really Tough-to-Collect Accounts. This …show more content…
This particular course addresses risk factors such as repeat business, increasing positive company image, and increasing productivity. Customer Service is a valued skill in almost all businesses, I would want to know, “Is customer service a learned talent or an inherent skill requiring aptitude that can be built upon?” this question can help me determine if training individuals who are under performers is worth it or should I only look at improving upon employees with an aptitude for dealing positively with customers. According to University of Phoenix Human Resource Management (n.d) “Human capital is the collective value of the capabilities, knowledge, skills, life experiences, and motivation of an organizational workforce.” “Does this course increase the human capital value?’ and “What is the correlation between increased positive customer service and sales?’ these questions help to determine the value of the course and if it is worth the …show more content…
This course addresses risk factors such as increasing productivity, providing a competitive edge, and avoiding common mistakes. Increasing productivity represents a huge risk factor, it doesn’t necessarily mean doing more, but working smarter not harder. For profit companies are in the business of making money so knowing “What is the average increase in profit utilizing the learned techniques?” helps management determine the expected profits. Also because customers use different search engines knowing, “Besides Google what other search engines will be covered in this class”? Can assist management with determining whether additional training is required or if there is a gap in knowledge acquired. Because this is a boot camp intended to improve upon already acquired skills knowing “What type of core skills are required to successfully complete this course” will help HRM determine who should take this class and whether it will improve their skills.
HRM must thoroughly examine its weaknesses and needs to determine the areas that need require the most improvement. After this determination, management should analyze whether the course will address the needs and requirement of the companies and the risk factors they are looking to
Germaine Luciano
HRM/420
10/13/2014
Audrey Myer
Human Resource Risk Seminar
Seminars represent an excellent tool available to human resource managers (HRM) to build skills of employees, managers, and specialized employees. With the wide array of seminars, webcasts, and podcasts available, HR must carefully review, analyze and choose the class that will best meet their needs and produce the desired effects they are looking to improve upon. I have included several examples of seminars available, the risk factors they address and the information I would want addressed for each seminar.
National Seminar Training provides a class on Advanced Negotiation Strategies for Handling Really Tough-to-Collect Accounts. This …show more content…
This particular course addresses risk factors such as repeat business, increasing positive company image, and increasing productivity. Customer Service is a valued skill in almost all businesses, I would want to know, “Is customer service a learned talent or an inherent skill requiring aptitude that can be built upon?” this question can help me determine if training individuals who are under performers is worth it or should I only look at improving upon employees with an aptitude for dealing positively with customers. According to University of Phoenix Human Resource Management (n.d) “Human capital is the collective value of the capabilities, knowledge, skills, life experiences, and motivation of an organizational workforce.” “Does this course increase the human capital value?’ and “What is the correlation between increased positive customer service and sales?’ these questions help to determine the value of the course and if it is worth the …show more content…
This course addresses risk factors such as increasing productivity, providing a competitive edge, and avoiding common mistakes. Increasing productivity represents a huge risk factor, it doesn’t necessarily mean doing more, but working smarter not harder. For profit companies are in the business of making money so knowing “What is the average increase in profit utilizing the learned techniques?” helps management determine the expected profits. Also because customers use different search engines knowing, “Besides Google what other search engines will be covered in this class”? Can assist management with determining whether additional training is required or if there is a gap in knowledge acquired. Because this is a boot camp intended to improve upon already acquired skills knowing “What type of core skills are required to successfully complete this course” will help HRM determine who should take this class and whether it will improve their skills.
HRM must thoroughly examine its weaknesses and needs to determine the areas that need require the most improvement. After this determination, management should analyze whether the course will address the needs and requirement of the companies and the risk factors they are looking to