Hrm 530 Week 3 Job Analysis Assignment
Job Analysis/Job Description
Samantha Evans
HRM 530: Strategic Human Resource Management
Professor Kenneth Lewis
Strayer University
July 19, 2015
Job Analysis/Job Description This paper will look at the Job Analysis and Job descriptions of the franchise stores Subway. The author will make a comparison of Subway’s job positions and performing a job analysis of each position. There will be a description of collecting the information of the job analysis. The author will also create a job description from the job analysis, and the justification of why that job analysis and job description are in compliance with state and federal regulations.
Job Positions and Job Analysis In the episode of Undercover Boss, there were only three job positions that were identified which were the Sandwich Artist, Store Manager, and the Chief Development Officer. The two positions that are chosen for the comparisons will be the Sandwich Artist and the Store Manager. The reason why these two were selected is because they work closely with each other. Whereas the Chief Development Officer is on the corporate side of the business. The Sandwich Artist position is the first point of contact …show more content…
with the customers who enter the business. This employee prepares customer food orders, collection of payment of all food orders, and the preparations of all food. This employee also performs all duties pertaining to the cleanliness of the restaurant. The Store Manager will also perform the same duties of the Sandwich Artist with some added responsibilities. The additional duties will be to ensure customer service satisfaction, manage staff, promotes all new products and initiatives this is according to (Subway, 2010). “The job analysis consists of collecting information about the work tasks that are being performed according to (Stewart & Brown, 2012).” The job analysis of the sandwich Artist would be a minimum education of a high school student, ability to comprehend instructions clearly verbally and written, must be able to multi-task in a fast paced environment, ability to stand for long periods of time, able to lift up to fifty pounds. “The job analysis of the Store Manger would be minimum high school diploma but a college degree would be preferable, two years of experience in food service, experience in managing staff, excellent verbal and written communication, must be able to perform all duties in other areas in the restaurant when needed, be able to operate all duties pertaining to cash operationsmust be able to multi-task in a fast paced environment, ability to stand for long periods of time, able to lift up to fifty pounds (Subway, 2010).”
Description of Collecting Information The author chose three methods to collect the information for the job analysis. Method one was reviewing the Undercover Boss episode to understand how Subway examines the employee job descriptions. The second method was reviewing the Subway website for job descriptions. The third and final method was from the authors ten year experience in the food service industry.
Creation of Job Descriptions Sandwich Artist Job description:
1. Exhibits a cheerful and helpful manner while greeting guests and preparing their orders.
2. Demonstrates a complete understanding of menu items and explains them to guests accurately.
3. Uses Point of Sale system/cash register to record the order and compute the amount of the bill. Collects payment from guests and makes change.
4. Performs Cash-In Procedure- accounting for all forms of money, bread, etc., during the shift.
5. Prepares food neatly, according to formula, and in a timely manner.
6. Checks products in sandwich unit area and restocks items to ensure a sufficient supply throughout the shift.
7. Understands and adheres to proper food handling, safety and sanitation standards during food preparation, service and clean up.
8. Cleans and maintains all areas of the restaurant to promote a clean image. Understands and adheres to the 3-step method for cleaning.
9. Understands and adheres to all quality standards, formulas and procedures as outlined in the SUBWAY® Operations Manual.
10. Maintains a professional appearance and grooming standards as outlined in the SUBWAY® Operations Manual.
11. Performs light paperwork duties as assigned.
12. Completes University of SUBWAY®courses as directed
Store Manager Job description:
1. Completes and posts the staff work schedules.
2. Recruits, rewards and terminates staff as needed.
3. Communicates changes of food preparations formulas, standards, etc. to staff.
4. Ensures that all local and national health and food safety codes are maintained and company safety and security policy are followed.
5. Maintains business records as outlined in the SUBWAY® Operations Manual. Analyzes business records to increase sales.
6. Supports local and national marketing initiatives.
7. Identifies and contacts prospective customers to promote sales.
8. Plans special events and promotions.
9. Completes University of SUBWAY® courses as directed
These job descriptions are according to (Subway, 2010).
Job Analysis/ Job description Compliance The author believes that the job analysis and the job description are in compliance with all federal and state laws.
The reason for this belief is that according to Melendez and Surbey (2013),The U.S. Department of Labor 's Wage and Hour Division and the franchisor of the world 's largest restaurant chain are collaborating to increase compliance with federal labor laws at SUBWAY locations nationwide. Although these restaurants are independently owned and operated, the franchisor is providing a forum and resources to assist the division in educating franchisees. Subway does this across the board at each restaurant even though most of these businesses are franchisee stores. Subway is making a conscience effort to ensure that they stay in compliance with local and federal labor
laws.
References
Melendez, S., & Surbey, J. (2013, May 8). U.S Department of Labor. Retrieved on July 16, 2015 from U.S Department of Labor Web site: http://www.dol.gov/opa/media/press/whd/WHD20130687.htm
Stewart, G.L., & Brown, K.G. (2012) Human resource management (2nd ed.). Danvers, MA: John Wiley & Sons, Inc.
Subway. (2010). Subway. Retrieved on July 15,2015 from Subway Web site: https://www.mysubwaycareer.com/Home/JobDescriptions?clt=en-US
Samantha Evans
HRM 530: Strategic Human Resource Management
Professor Kenneth Lewis
Strayer University
July 19, 2015
Job Analysis/Job Description This paper will look at the Job Analysis and Job descriptions of the franchise stores Subway. The author will make a comparison of Subway’s job positions and performing a job analysis of each position. There will be a description of collecting the information of the job analysis. The author will also create a job description from the job analysis, and the justification of why that job analysis and job description are in compliance with state and federal regulations.
Job Positions and Job Analysis In the episode of Undercover Boss, there were only three job positions that were identified which were the Sandwich Artist, Store Manager, and the Chief Development Officer. The two positions that are chosen for the comparisons will be the Sandwich Artist and the Store Manager. The reason why these two were selected is because they work closely with each other. Whereas the Chief Development Officer is on the corporate side of the business. The Sandwich Artist position is the first point of contact …show more content…
with the customers who enter the business. This employee prepares customer food orders, collection of payment of all food orders, and the preparations of all food. This employee also performs all duties pertaining to the cleanliness of the restaurant. The Store Manager will also perform the same duties of the Sandwich Artist with some added responsibilities. The additional duties will be to ensure customer service satisfaction, manage staff, promotes all new products and initiatives this is according to (Subway, 2010). “The job analysis consists of collecting information about the work tasks that are being performed according to (Stewart & Brown, 2012).” The job analysis of the sandwich Artist would be a minimum education of a high school student, ability to comprehend instructions clearly verbally and written, must be able to multi-task in a fast paced environment, ability to stand for long periods of time, able to lift up to fifty pounds. “The job analysis of the Store Manger would be minimum high school diploma but a college degree would be preferable, two years of experience in food service, experience in managing staff, excellent verbal and written communication, must be able to perform all duties in other areas in the restaurant when needed, be able to operate all duties pertaining to cash operationsmust be able to multi-task in a fast paced environment, ability to stand for long periods of time, able to lift up to fifty pounds (Subway, 2010).”
Description of Collecting Information The author chose three methods to collect the information for the job analysis. Method one was reviewing the Undercover Boss episode to understand how Subway examines the employee job descriptions. The second method was reviewing the Subway website for job descriptions. The third and final method was from the authors ten year experience in the food service industry.
Creation of Job Descriptions Sandwich Artist Job description:
1. Exhibits a cheerful and helpful manner while greeting guests and preparing their orders.
2. Demonstrates a complete understanding of menu items and explains them to guests accurately.
3. Uses Point of Sale system/cash register to record the order and compute the amount of the bill. Collects payment from guests and makes change.
4. Performs Cash-In Procedure- accounting for all forms of money, bread, etc., during the shift.
5. Prepares food neatly, according to formula, and in a timely manner.
6. Checks products in sandwich unit area and restocks items to ensure a sufficient supply throughout the shift.
7. Understands and adheres to proper food handling, safety and sanitation standards during food preparation, service and clean up.
8. Cleans and maintains all areas of the restaurant to promote a clean image. Understands and adheres to the 3-step method for cleaning.
9. Understands and adheres to all quality standards, formulas and procedures as outlined in the SUBWAY® Operations Manual.
10. Maintains a professional appearance and grooming standards as outlined in the SUBWAY® Operations Manual.
11. Performs light paperwork duties as assigned.
12. Completes University of SUBWAY®courses as directed
Store Manager Job description:
1. Completes and posts the staff work schedules.
2. Recruits, rewards and terminates staff as needed.
3. Communicates changes of food preparations formulas, standards, etc. to staff.
4. Ensures that all local and national health and food safety codes are maintained and company safety and security policy are followed.
5. Maintains business records as outlined in the SUBWAY® Operations Manual. Analyzes business records to increase sales.
6. Supports local and national marketing initiatives.
7. Identifies and contacts prospective customers to promote sales.
8. Plans special events and promotions.
9. Completes University of SUBWAY® courses as directed
These job descriptions are according to (Subway, 2010).
Job Analysis/ Job description Compliance The author believes that the job analysis and the job description are in compliance with all federal and state laws.
The reason for this belief is that according to Melendez and Surbey (2013),The U.S. Department of Labor 's Wage and Hour Division and the franchisor of the world 's largest restaurant chain are collaborating to increase compliance with federal labor laws at SUBWAY locations nationwide. Although these restaurants are independently owned and operated, the franchisor is providing a forum and resources to assist the division in educating franchisees. Subway does this across the board at each restaurant even though most of these businesses are franchisee stores. Subway is making a conscience effort to ensure that they stay in compliance with local and federal labor
laws.
References
Melendez, S., & Surbey, J. (2013, May 8). U.S Department of Labor. Retrieved on July 16, 2015 from U.S Department of Labor Web site: http://www.dol.gov/opa/media/press/whd/WHD20130687.htm
Stewart, G.L., & Brown, K.G. (2012) Human resource management (2nd ed.). Danvers, MA: John Wiley & Sons, Inc.
Subway. (2010). Subway. Retrieved on July 15,2015 from Subway Web site: https://www.mysubwaycareer.com/Home/JobDescriptions?clt=en-US