HRM tutorial
BUS2404/ HRM60104 Human Resource Management
March 2014 Semester
REFLECTION FORM (INDIVIDUAL ASSESSMENT 15%)
Learning Experience gained from the role-play session: (15 marks)
What I had learned from the role play session are I know how to structure the interview question effectively. Interview question which relevant to the job should be structure effectively because it enable the interviewers to analysis the information of the candidate and predict the job performance of each candidate. The structured questions like job knowledge questions, experience questions, behavioral questions and situational questions enable interviewers to know what job skill candidate have, what working experience candidate have, how the candidate handle situation. The effective structure interviews questions are let interviewers know whether their candidate meet their expectation or not. For example, “what would you do if you accidently damage your customer hair”, this question will show what action of the candidate will take to solve this kind of problem. If the candidate can show how they solve this problem well, it may satisfy the expectation of interviewer.
Beside this, I learned how to communicate more effectively during the interviews session. The communication skills are very important during the interview session. Good communication skills allow interviewers and candidates clearly understand what are they talk about. Therefore, good communication also can help interviewers and candidates build rapport. So, when you asking question or answer question, you have to make sure the conversation are clear and easy to understand. For example, before the interview session start, I will introduce myself and others interviewers louder and clearly to make sure we know each other’s. At the same time, we also give time for candidate to introduce himself and also his background. Furthermore, we also give few chance for candidate to ask a question. The way we communicate is not only
March 2014 Semester
REFLECTION FORM (INDIVIDUAL ASSESSMENT 15%)
Learning Experience gained from the role-play session: (15 marks)
What I had learned from the role play session are I know how to structure the interview question effectively. Interview question which relevant to the job should be structure effectively because it enable the interviewers to analysis the information of the candidate and predict the job performance of each candidate. The structured questions like job knowledge questions, experience questions, behavioral questions and situational questions enable interviewers to know what job skill candidate have, what working experience candidate have, how the candidate handle situation. The effective structure interviews questions are let interviewers know whether their candidate meet their expectation or not. For example, “what would you do if you accidently damage your customer hair”, this question will show what action of the candidate will take to solve this kind of problem. If the candidate can show how they solve this problem well, it may satisfy the expectation of interviewer.
Beside this, I learned how to communicate more effectively during the interviews session. The communication skills are very important during the interview session. Good communication skills allow interviewers and candidates clearly understand what are they talk about. Therefore, good communication also can help interviewers and candidates build rapport. So, when you asking question or answer question, you have to make sure the conversation are clear and easy to understand. For example, before the interview session start, I will introduce myself and others interviewers louder and clearly to make sure we know each other’s. At the same time, we also give time for candidate to introduce himself and also his background. Furthermore, we also give few chance for candidate to ask a question. The way we communicate is not only