Keller University
Human Resource Management
HRM 590
September, 2013
Compensation Decisions
Written Assignment #1: Job Analysis Review I feel that my job analysis is good for a receptionist position since it has so many various duties. However, there are a few things that I would change in my job description. For starters I would restructure the job description clarifying that the Human Resources (HR) Receptionist is responsible for "providing secretarial, clerical and administrative support in order to ensure that municipal services are provided in an effective and efficient manner" (Northwest Territories Municipal And Community Affairs, 2005). The secretarial duties would encompass answering the phone, scheduling appointments, send/receiving mail, etc. The clerical and administrative duties would entail data collection, creating/reviewing reports, reviewing/verifying state and federal laws for department purposes, etc. I believe that stating this will provide better qualified candidates with skills tailored to the job. For the knowledge, skills and abilities (KSA) I would add multitasking. I didn't think about it before, I mentally written it off as an inherit trait, but it is a necessary skill that every receptionist needs. With customers coming in and out, phones ringing and reports due, multitasking and prioritizing is a must. In addition to that I would add using the copier machine, fax machine and printer to the task list. I didn't add them before because with my administrative background using these are obvious. However there are still some generations that don't use these devices often enough to use them proficiently.
Written Assignment #2: Recruiting/Selection Review I'm please with my recruitment plan, although I would place the job announcement in the newspaper. It may include some serious readers in my candidate pool. I would also put in the job announcement that we are looking for individuals with