HSC 0369 Support Individuals With Specific Communication Needs 1 
Overview
This standard identifies the requirements when you support individuals who have specific communication needs. This includes identifying individuals’ specific communication preferences and needs, supporting individuals to interact with other people and monitoring communication to identify changing needs.
Performance criteria
You must be able to:
You must be able to:
You must be able to:
Identify individuals’ communication preferences and needs
1 access information about the individual’s communication and language needs
P1 where information is not available or appears incomplete, use other strategies and sources to identify the individual’s communication and language needs
P2 observe the individual, their behaviour and communication cues to help you understand how the individual communicates and what specific messages they are communicating
P3 pay full attention to the individual when listening to them
P4 seek appropriate support when you have problems understanding and interpreting the individual’s communications
P5 seek appropriate support when the individual has problems understanding you
P6 work with the individual, key people and others to identify the communication methods that best meet the individual's needs
P7 complete records and reports on communication needs and processes according to legal and work setting requirements
Support individuals to interact through communication
P8 support the individual to express their wishes about who they wish to communicate with and the ways in which they wish to communicate
P9 support the individual to overcome barriers they experience when communicating with others
P10 support the individual to develop communication methods and skills that will enable them to be understood by others
P11 support the individual to acquire any specific equipment to enable them to communicate
P12 support the individual to correctly set up and use communication equipment
P13 check
This standard identifies the requirements when you support individuals who have specific communication needs. This includes identifying individuals’ specific communication preferences and needs, supporting individuals to interact with other people and monitoring communication to identify changing needs.
Performance criteria
You must be able to:
You must be able to:
You must be able to:
Identify individuals’ communication preferences and needs
1 access information about the individual’s communication and language needs
P1 where information is not available or appears incomplete, use other strategies and sources to identify the individual’s communication and language needs
P2 observe the individual, their behaviour and communication cues to help you understand how the individual communicates and what specific messages they are communicating
P3 pay full attention to the individual when listening to them
P4 seek appropriate support when you have problems understanding and interpreting the individual’s communications
P5 seek appropriate support when the individual has problems understanding you
P6 work with the individual, key people and others to identify the communication methods that best meet the individual's needs
P7 complete records and reports on communication needs and processes according to legal and work setting requirements
Support individuals to interact through communication
P8 support the individual to express their wishes about who they wish to communicate with and the ways in which they wish to communicate
P9 support the individual to overcome barriers they experience when communicating with others
P10 support the individual to develop communication methods and skills that will enable them to be understood by others
P11 support the individual to acquire any specific equipment to enable them to communicate
P12 support the individual to correctly set up and use communication equipment
P13 check