Raquel Torres
HTT/200
December 14, 2014
John Laches
Diversity
Diversity plays a big role in the hospitality and tourism industry because there are so many different cultures and they are more present around us than before. Diversity presents a unique opportunity to understand new cultural experiences and to experience other cultures aside from what we are used to. It is important for us to understand and appreciate different cultures to enhance the nature of different cultures, religions, races, creeds, colors, ages, genders and sexual orientations. It is because of diversity that the hospitality and tourism industries are growing so we need to appreciate and accommodate people from diverse backgrounds from all over the world. As such, workplace diversity not only facilitates easy understanding of different cultural, social and economic perspectives but also enhances the delivery of satisfactory services through communication and observation. We get an opportunity to see how different cultures are and help us better understand them.
Diversity is growing in every direction and it is apparent in the food industry. Barrows, C., Powers, T., & Reynolds, D. (2012), “One of the great factors accounting for the success of ethnic restaurants, for instance, is America’s already great diversity. The number and scope of ethnic dining options has increased dramatically in recent years, especially in smaller markets” (Ch. 2, pg. 44, para. 5). Because the world is becoming so diverse, we now have access to different foods and cuisines that we would not typically be able to get unless going to those specific countries. With diversity, the hospitality industry is growing more and more each year and all different types of cultures are being introduces, so the industry needs to learn how to adapt and handle the changes to be able to keep up with the demand as well.
Diversity in the hospitality industry is opening new opportunities for employees and they need to be