Hubeorg

Our group conducted an interview with a manager in “Red Ribbon” along Aguinaldo Highway Dasmariñas, Cavite. Her name is Ms. Andrea Amor Pacifico. She was 25 yrs. Old and she graduated from DLSU she took up BSBA major in Business Management. Our questions focused on success and how they handle difficult situation in their company.

Submitted to:
Ms. Rosemarie L. Santos
Submitted by:
Alcoy, Dannica Joy N.
Bacud, Jaharah L.
Manzo, Jonalyn N.
Ontawar, Saima M.
Reynono, Rosa Fe S.
Villalon, Ma. Isidra Rose V.
BSBM 2.2a

Introduction
Red Ribbon Bakeshop is a popular fast-food chain and bakery in the Philippines and the United States, offering a wide range of cakes and pastries. The chain began in the Philippines in 1979 in Quezon City along Timog Avenue and started franchising in 1999. In 1984, they opened their first US branch in West Covina, California. Today, there are more than 200 branches all over the Philippines, and there are now 32 stores all over California, two in Las Vegas, two in New Jersey (Jersey City and Bergenfield), one in metro Phoenix, one in New York and one in Virginia Beach, Virginia. Other expansion plans continue to be worked out.
In 2005, Red Ribbon was acquired by Jollibee Foods Corporation, a conglomerate of popular fast-food chains in the Philippines.
Red Ribbon uses premium ingredients, such as real butter, high quality cake flour, and its unique Red Ribbon cream. Red Ribbon cakes have become a tradition, an integral part of every celebration - birthdays, christenings, anniversaries, and weddings.
Owing to its heritage of bringing families and friends together through its delicious, elegantly-designed cakes and other specially prepared products, Red Ribbon captures this core benefit in a campaign that best summarizes what the company has stood for over the years, "Whatever the celebration, it's more beautiful with a Red Ribbon."

Questions * For you what is Success?
Success is the peak or highest point of level where the company or even a person reaches its goal and vision.

* Did you ever dream of becoming a manager of any firm?
Yes, of course I want to become a role model to others.

* What is the most challenging you’ve encounter as a manager?
Handling customer complaint and managing / supervising a\staff and store’s concerns.

* How do you motivate your staff/ employee as a manager?
Approaching them whenever they do a good job or needs improvement in a positive way.

* How you treat your staff/ employee? Do you give those rewards or punishment?
I treat my employee, as I am their boss inside the store and friend outside. Yes, for a good job and motivation, punishment in terms of process.

* Do you considered yourself as a successful person with everything you achieve at the moment?
At this time, I can say I’m happy with my position but still there’s a need or I have the eagerness to achieve more at the higher level and when I achieve it , I must say I am successful.

* Are there any goals you want to achieve right now?
Yes, to reach the next higher position and other personal material.

* What is your biggest weakness as a manager?
Maybe sometimes I became so kind to my employee wherein they expecting giving them credit all the time.

* Are you happy with your work ( as a manager of a company or any firm) ?
Yes, because it challenges me and developed not only on professionalism but also a person.

* Are there any points you want to give us for as the next generation of managers?
First, be a model or a good follower so that your future staff/ crew will be next to you.

ACKNOWLEDGEMENT We would like to take this opportunity to thank Ms. Rosemarie L. Santos for mentoring us on every step we make on this interview and our parents for financial and moral support. We would also like to thank our group mates for cooperating on this documentation, our interviewee Ms. Andrea Amor Pacifico let us conduct an interview regarding her experience, achievements, and how she motivate herself and the people around her to achieve excellent job. We also want to extend our gratitude and thank to God because without him we will not be able to finish this. To God be our glory.

Summary/ Evaluation As we interview Ms. Andrea Amor Pacifico, we focused on how she handle every challenges and motivation she apply on her employees. We could say that she uses the “Equity Theory” because she treated her employees equally inside and outside of the company. This is her first job and she told us that she is happy and dedicated on her work. She also applies the “Operant Conditioning” were in every task they finished there is an equal reward and a punishment in their wrong doings but still she use a fair process when it comes to reinforcement. As a manager, she sets goals for her and for the company to achieve a high level of performance to give a total customer satisfaction. Even though handling customer and supervising staffs are very difficult she always makes a point that she is a role model to her employees. As the next generation of future managers she told us that we should be motivated to achieve our goals and a good follower so that our future staff and crews will be next to us.