Human Resource Is The Most Important Asset Of An Organization
Introduction
Human resource is the most important asset of an organization. It refers to an employee/worker particular skills and knowledge to contribute to the organization. The success or failure would depend on the caliber of the people working in the organization. In most industry, manpower is needed to operate all area of business units in an organization. Regardless of the operative, administrative or management level, they are the ones who are ensuring the daily operations run smoothly and planning ahead to prepare for any uncertainties ahead.
In an organization, employees are segregates into operational roles and administrative roles. Operational roles are mostly handling with day to day task like operating machineries, physical picking of goods, helpdesk support or on-site supervising, depending on the specialization of industry. While administrative roles are more on handling customers enquiries or request, preparing documents, reports and order processing. They are either trained during their on job training or having industry working experience to be able to execute with their daily task. It is important that a veteran worker needs to be able to execute daily task with high efficiency and accuracy in their job, as well as provide guidance to the new employees in the organization. This group of veteran workers plays a crucial role in the organization as they set the standard of how well the new group of employees should do. Therefore, it is important to retain existing employees as there are indications in research that employee turnover can be very costly (Griffith and Hom 2001). The costs can include replacement, training and general administration costs and intangible costs such as lower productivity and lower customer loyalty.
Client-facing roles such as business development, public relations are very important to an organization as it helps to bring in new business deals and retain existing clients. They are able to provide solutions for client’s
Human resource is the most important asset of an organization. It refers to an employee/worker particular skills and knowledge to contribute to the organization. The success or failure would depend on the caliber of the people working in the organization. In most industry, manpower is needed to operate all area of business units in an organization. Regardless of the operative, administrative or management level, they are the ones who are ensuring the daily operations run smoothly and planning ahead to prepare for any uncertainties ahead.
In an organization, employees are segregates into operational roles and administrative roles. Operational roles are mostly handling with day to day task like operating machineries, physical picking of goods, helpdesk support or on-site supervising, depending on the specialization of industry. While administrative roles are more on handling customers enquiries or request, preparing documents, reports and order processing. They are either trained during their on job training or having industry working experience to be able to execute with their daily task. It is important that a veteran worker needs to be able to execute daily task with high efficiency and accuracy in their job, as well as provide guidance to the new employees in the organization. This group of veteran workers plays a crucial role in the organization as they set the standard of how well the new group of employees should do. Therefore, it is important to retain existing employees as there are indications in research that employee turnover can be very costly (Griffith and Hom 2001). The costs can include replacement, training and general administration costs and intangible costs such as lower productivity and lower customer loyalty.
Client-facing roles such as business development, public relations are very important to an organization as it helps to bring in new business deals and retain existing clients. They are able to provide solutions for client’s
References: http://managementalert.com/pdf/4%20feb%202013/shruti_preeti.pdf