Human Resources

HOW TO DEVELOP BEHAVIOURAL COMPETENCIES:
A DEVELOPMENT HANDBOOK

PERFORMANCE MANAGEMENT AND PROFESSIONAL DEVELOPMENT TEAM,
LEARNING AND DEVELOPMENT

HUMAN RESOURCES

CONTENTS
Page
Section One: Introduction 4

Provides background and a brief overview of the guide

Section Two: The benefits of developing behavioural competencies 5

1. Explains why behavioural competencies are important

2. Explores the choosing of behaviours

3. Explains preparation

Section Three: Steps to developing behavioural competencies 8

1. The four stages to developing behaviours

2. Asks ’What about skills?’

3. Suggests ways to overcome possible blockages to learning

4. The overall framework within which a behaviour can be developed

Section Four: Detailed descriptions of the 13 behavioural competencies 11 Included for each competency are

■ A general definition followed by definitions specific to each level

■ Examples illustrating how a behaviour may be demonstrated, or fail to be demonstrated, in practice

■ A list of development materials and activities which suggest ways to strengthen levels of competence.
| |Page | |Page |
| |12 |Leading and Developing Others |43 |
|Achievement |18 |Professional Confidence |49 |
|Analytical Thinking |21 |Relationship Building for Influence |54

Links: |skills and implement publicity campaigns. Ali, Moi. Dorling Kindersley 2001. |you step-by-step through the whole planning process. Morrisey, George. Jossey| |ISBN: 0751312908 |Bass, 1996