human resources
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The HR Value
Proposition
Dave Ulrich
Wayne Brockbank
H a r va r d B u s i n e s s S c h o o l P r e s s
Boston, Massachusetts
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Page iv
Copyright 2005 Dave Ulrich and Wayne Brockbank
All rights reserved
Printed in the United States of America
09 08 07 06 05
5 4 3 2 1
No part of this publication may be reproduced, stored in or introduced into a retrieval system, or transmitted, in any form, or by any means (electronic, mechanical, photocopying, recording, or otherwise), without the prior permission of the publisher. Requests for permission should be directed to permissions@hbsp.harvard.edu, or mailed to Permissions, Harvard Business School Publishing, 60 Harvard Way,
Boston, Massachusetts 02163.
Library of Congress Cataloging-in-Publication Data
Ulrich, David, 1953The HR value proposition / Dave Ulrich, Wayne Brockbank.
p. cm.
Includes bibliographical references and index.
ISBN 1-59139-707-3
1. Personnel departments. 2. Personnel management. I. Brockbank, Wayne.
II. Title.
HF5549.U38 2005
658.3--dc22
2005002389
The paper used in this publication meets the minimum requirements of the American National Standard for Information Sciences—Permanence of Paper for Printed
Library Materials, ANSI Z39.48-1992.
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Contents
Preface and Acknowledgements
vii
1. The Premise of HR Value
1
2. External Business Realities
21
3. External Stakeholders
45
Investors and Customers
4. Internal Stakeholders
69
Line Managers and Employees
5. HR Practices That Add Value
95
Flow of People and Performance
6. HR Practices That Add Value
121
Flow of Information and Work
7. Building an HR Strategy
8. HR Organization
149
177
9. Roles for HR Professionals
199
10. HR Competencies That Make a Difference
11. Developing HR Professionals
243
12.
4/5/05
10:59 AM
Page iii
The HR Value
Proposition
Dave Ulrich
Wayne Brockbank
H a r va r d B u s i n e s s S c h o o l P r e s s
Boston, Massachusetts
Ulrich_FM.qxd
4/5/05
10:59 AM
Page iv
Copyright 2005 Dave Ulrich and Wayne Brockbank
All rights reserved
Printed in the United States of America
09 08 07 06 05
5 4 3 2 1
No part of this publication may be reproduced, stored in or introduced into a retrieval system, or transmitted, in any form, or by any means (electronic, mechanical, photocopying, recording, or otherwise), without the prior permission of the publisher. Requests for permission should be directed to permissions@hbsp.harvard.edu, or mailed to Permissions, Harvard Business School Publishing, 60 Harvard Way,
Boston, Massachusetts 02163.
Library of Congress Cataloging-in-Publication Data
Ulrich, David, 1953The HR value proposition / Dave Ulrich, Wayne Brockbank.
p. cm.
Includes bibliographical references and index.
ISBN 1-59139-707-3
1. Personnel departments. 2. Personnel management. I. Brockbank, Wayne.
II. Title.
HF5549.U38 2005
658.3--dc22
2005002389
The paper used in this publication meets the minimum requirements of the American National Standard for Information Sciences—Permanence of Paper for Printed
Library Materials, ANSI Z39.48-1992.
Ulrich_FM.qxd
4/5/05
10:59 AM
Page v
Contents
Preface and Acknowledgements
vii
1. The Premise of HR Value
1
2. External Business Realities
21
3. External Stakeholders
45
Investors and Customers
4. Internal Stakeholders
69
Line Managers and Employees
5. HR Practices That Add Value
95
Flow of People and Performance
6. HR Practices That Add Value
121
Flow of Information and Work
7. Building an HR Strategy
8. HR Organization
149
177
9. Roles for HR Professionals
199
10. HR Competencies That Make a Difference
11. Developing HR Professionals
243
12.