Human Resources and Ron Brown
Assignment # 2 – Comprehensive Case: “Muffler Magic”
Strayer University
Human Resource Management
Professor Callahan
September 5th, 2010 Comprehensive Case: “Muffler Magic”
Muffler Magic is a fast growing chain of 25 automobile service centers in Nevada. Originally started 20 years ago as a muffler repair shop by Ronald Brown, the chain expanded rapidly to new locations, and as it did so Muffler Magic also expanded the service it provided, from replacement to oil changes, brake jobs, and engine repair. Today, one can bring an automobile to a Muffler Magic shop for basically any type of service, from tires to mufflers to engine repair.
Auto Service is a tough business, The shop owner is basically dependent upon the quality of the service people he or she hires and retains, and the most qualified mechanics find the easy to pick- up and leave for a job paying a bit more at a competitor down the road its also a business in which productivity is very important. Ronald Brown for instance lacks quality in his shops. Rework has recently been a problem at Muffler Magic. Over the past 2 years, as the company has opened new service centers, company-wide profits have actually diminished, rather than gone up. Ronald Brown is also experiencing human resource problems. When it comes to hiring he doesn’t look for experience workers just someone that says they know basic work. They expect the experienced technicians that they hire to come to the job fully trained; as notes, to the end, the service center managers generally ask candidates for these jobs basic behavioral questions that hopefully provide a window into these applicants’ skills.
Employee safety is also a problem. An automobile service center may not be the most dangerous type of workplace, but it is potentially dangerous. Employees are dealing with sharp tools, greasy floors, greasy tools, extremely hot parts including fan blades. There are some basic things that a service manager can do to ensure more
Strayer University
Human Resource Management
Professor Callahan
September 5th, 2010 Comprehensive Case: “Muffler Magic”
Muffler Magic is a fast growing chain of 25 automobile service centers in Nevada. Originally started 20 years ago as a muffler repair shop by Ronald Brown, the chain expanded rapidly to new locations, and as it did so Muffler Magic also expanded the service it provided, from replacement to oil changes, brake jobs, and engine repair. Today, one can bring an automobile to a Muffler Magic shop for basically any type of service, from tires to mufflers to engine repair.
Auto Service is a tough business, The shop owner is basically dependent upon the quality of the service people he or she hires and retains, and the most qualified mechanics find the easy to pick- up and leave for a job paying a bit more at a competitor down the road its also a business in which productivity is very important. Ronald Brown for instance lacks quality in his shops. Rework has recently been a problem at Muffler Magic. Over the past 2 years, as the company has opened new service centers, company-wide profits have actually diminished, rather than gone up. Ronald Brown is also experiencing human resource problems. When it comes to hiring he doesn’t look for experience workers just someone that says they know basic work. They expect the experienced technicians that they hire to come to the job fully trained; as notes, to the end, the service center managers generally ask candidates for these jobs basic behavioral questions that hopefully provide a window into these applicants’ skills.
Employee safety is also a problem. An automobile service center may not be the most dangerous type of workplace, but it is potentially dangerous. Employees are dealing with sharp tools, greasy floors, greasy tools, extremely hot parts including fan blades. There are some basic things that a service manager can do to ensure more