Human Sevices Management
Human Relations management
Questions 1. What basic mistakes did Joanne make?
Joanne basic mistakes are changing everyone’s duty on a busy day and at the last minute and not doing a test run ahead of time to see how everything will work out. 2. Why do you think she did not foresee what happened?
She does not foresee what happens because she is busy with customers and had high hopes about her new plan.
3. How could she have avoided the reaction of Ellen’s and Michelle’s assistants? How could she have avoided the reaction of Robert, who tried to work shorthanded?
She could have avoided the reactions by going over it with everyone and asking was it a good idea. She could have had backup employees to deal with the situation with Robert.
4. What should she do now? Should she withdraw the delegation or try to make it work? If the latter, make a detailed plan for her to carry out.
She should re-evaluate what went wrong and go back to the usual schedule until she figures it out properly and do a test run. She should come up with a better plan to introduce the delegation to her staff better. Do tests run on the plan before making it final.
5. How will she handle all her other workers tomorrow to keep their support?
She should have a team meeting and go over the pros and cons.
6. What should she do about pacifying customers?
She should offer them coupons to satisfy the customers.
7. Should her boss at the catering company headquarters be involved in any way? Does her boss share the responsibility for what happened?
She should let him know about the incident. Yes, he does because he for sees everything and in the boss so he has responsibility as
Questions 1. What basic mistakes did Joanne make?
Joanne basic mistakes are changing everyone’s duty on a busy day and at the last minute and not doing a test run ahead of time to see how everything will work out. 2. Why do you think she did not foresee what happened?
She does not foresee what happens because she is busy with customers and had high hopes about her new plan.
3. How could she have avoided the reaction of Ellen’s and Michelle’s assistants? How could she have avoided the reaction of Robert, who tried to work shorthanded?
She could have avoided the reactions by going over it with everyone and asking was it a good idea. She could have had backup employees to deal with the situation with Robert.
4. What should she do now? Should she withdraw the delegation or try to make it work? If the latter, make a detailed plan for her to carry out.
She should re-evaluate what went wrong and go back to the usual schedule until she figures it out properly and do a test run. She should come up with a better plan to introduce the delegation to her staff better. Do tests run on the plan before making it final.
5. How will she handle all her other workers tomorrow to keep their support?
She should have a team meeting and go over the pros and cons.
6. What should she do about pacifying customers?
She should offer them coupons to satisfy the customers.
7. Should her boss at the catering company headquarters be involved in any way? Does her boss share the responsibility for what happened?
She should let him know about the incident. Yes, he does because he for sees everything and in the boss so he has responsibility as