Iam Level 2 Certificate in Principles of Business and Administration Qualification Handbook 2011 Edition
IAM Level 2
Certificate in Principles of
Business and Administration
Qualification handbook
2011 editionPublished by the IAM
© IAM 2011
Registered charity number 254807
Published 2011
All rights reserved.
This publication may not be reprinted or reproduced, or utilised in any form or by any electronic, mechanical or other means, now known or hereafter invented, including photocopying and recording, or any information storage and retrieval system, without permission in writing from the publishers.
Design by AyDesignWorks ©2011 IAM IAM Level 2 Certificate in Principles of Business and Administration • Qualification handbook • 3
1 • Introduction to the IAM Level 2 Certificate in Principles of Business and Administration
Qualification aim 5
Qualification structure 6
Qualification assessment 7
IAM assessment terminology 8
2 • Information for candidates
Candidate entry requirements 9
Replacement documentation 9
Exemption policy 9
Independent candidates 9
Membership 10
3 • Information for centres
Centre and qualification approval 11
Resource requirements 12
Registration and certification 12
Plagiarism 13
4 • IAM units
Principles of personal responsibilities and working in a business environment 17
Principles of providing administrative systems 21
Principles of managing information and producing documents 25
5 • Optional units
Principles of supporting change in a business environment 29
Principles of supporting business events 31
Principles of maintaining stationery stock 33
Principles of working in the public sector 35
Principles of project management 39
Principles of budgets in a business environment 41
Principles of contributing to innovation and change 43
Principles of working in the public sector 45
C O N T E N T S This page is intentionally blank
4 • IAM Level 2 Certificate in Principles of Business and Administration • Qualification handbook ©2011 IAMIntroduction to the IAM Level 2 Certificate in
Certificate in Principles of
Business and Administration
Qualification handbook
2011 editionPublished by the IAM
© IAM 2011
Registered charity number 254807
Published 2011
All rights reserved.
This publication may not be reprinted or reproduced, or utilised in any form or by any electronic, mechanical or other means, now known or hereafter invented, including photocopying and recording, or any information storage and retrieval system, without permission in writing from the publishers.
Design by AyDesignWorks ©2011 IAM IAM Level 2 Certificate in Principles of Business and Administration • Qualification handbook • 3
1 • Introduction to the IAM Level 2 Certificate in Principles of Business and Administration
Qualification aim 5
Qualification structure 6
Qualification assessment 7
IAM assessment terminology 8
2 • Information for candidates
Candidate entry requirements 9
Replacement documentation 9
Exemption policy 9
Independent candidates 9
Membership 10
3 • Information for centres
Centre and qualification approval 11
Resource requirements 12
Registration and certification 12
Plagiarism 13
4 • IAM units
Principles of personal responsibilities and working in a business environment 17
Principles of providing administrative systems 21
Principles of managing information and producing documents 25
5 • Optional units
Principles of supporting change in a business environment 29
Principles of supporting business events 31
Principles of maintaining stationery stock 33
Principles of working in the public sector 35
Principles of project management 39
Principles of budgets in a business environment 41
Principles of contributing to innovation and change 43
Principles of working in the public sector 45
C O N T E N T S This page is intentionally blank
4 • IAM Level 2 Certificate in Principles of Business and Administration • Qualification handbook ©2011 IAMIntroduction to the IAM Level 2 Certificate in