Ict & Destination Management
Table of Content Content Page p. 1 Question 1a) - Information and Communication Technology p.2 & 3 Question 1b) - Destination Management System: Write up p. 4 - Comparison p. 5 & 6 Question 2) - Mobile Computing and Technology p. 7 & 8 - Mobile Services and Applications p. 9 & 10 - Mobile Commerce of an Organization p. 11 & 12 - Summary p. 13 Appendices Appendix 1a p.14 – 17 Appendix 1b p. 18 – 21 Appendix 2 p. 22 & 27 Reference Reference p. 29 & 30 Image Cited p. 30 & 31
1a) Information and Communication Technology
Information and Communication Technology (ICT) in Hospitality and Tourism industry can be explain in two parts. Firstly, it simply means information like, time of flights, rates of hotel rooms, availability of seats and making of reservations being done through technology means. The technology can be systems like Global Distribution System, Secondly; it means the use of technology to communicate with one another. The word technology can be different devices and applications, phone; computer; internet; instant messaging; voice over internet protocol (VoIP) and even video messaging.
Among these technologies, I’m going to briefly descript 3 systems made especially for the Hospitality and Tourism industry.
Global Distribution Systems (GDS) – A system that allows travel agencies or third party travel websites to check for information on different service provider and to book and reserve the service. It also allows travel agencies, third party travel websites users and individual to check on their booking information and to alter it. It links up database of different Hospitality and Tourism service providers like airlines, hotels, car rental companies and many more. Some of the systems are Amadeus and Sabre. (Refer to Appendix 1a – Figure 1.1 to 1.4)
Benefits of GDS: * Easy Connectivity – For travel agents, almost all of the Hospitality and Tourism service provider can be found on
1a) Information and Communication Technology
Information and Communication Technology (ICT) in Hospitality and Tourism industry can be explain in two parts. Firstly, it simply means information like, time of flights, rates of hotel rooms, availability of seats and making of reservations being done through technology means. The technology can be systems like Global Distribution System, Secondly; it means the use of technology to communicate with one another. The word technology can be different devices and applications, phone; computer; internet; instant messaging; voice over internet protocol (VoIP) and even video messaging.
Among these technologies, I’m going to briefly descript 3 systems made especially for the Hospitality and Tourism industry.
Global Distribution Systems (GDS) – A system that allows travel agencies or third party travel websites to check for information on different service provider and to book and reserve the service. It also allows travel agencies, third party travel websites users and individual to check on their booking information and to alter it. It links up database of different Hospitality and Tourism service providers like airlines, hotels, car rental companies and many more. Some of the systems are Amadeus and Sabre. (Refer to Appendix 1a – Figure 1.1 to 1.4)
Benefits of GDS: * Easy Connectivity – For travel agents, almost all of the Hospitality and Tourism service provider can be found on
Cited: The Official Tourism website of Cambodia | Tourism Cambodia, [online], [Accessed on 17th August 2010] Available at: <http://www.tourismcambodia.org/> Venkatarangan, 2005, Print you own boarding pass, [online],