Word study: Manager, senior, performance
Grammar: Modal verbs should, must & have to
Writing: What is management? Is it an art or a science? An instinct or a set of skills and techniques that can be taught? (250-300 words)
Presentation: Company structure
Business skills: telephoning, making an appointment, booking a flight, booking a hotel
Unit One. Management. Manager
1. Kissinger and Winston Lord
Henry Kissinger was the American President Richard Nixon's Secretary of State for Foreign Affairs in the early 1970s. He was famous not just for his ability to manipulate international politics, but also for his ability to control his staff. One day, he asked a young man called Winston Lord to write a report on a very complicated subject. Lord was new to his job and worked as hard as he could on the report for two weeks before sending it to his boss.
Two days later, the report came back with a note from Kissinger that simply said, 'Is this the best you can do?'
Lord was very worried and worked late for several nights before submitting the report to Kissinger again.
But once more, the report came back with the same brief message, 'Is this really the best you can do?'
Yet again Lord worked long and hard over a new version of the report. When the same note came back from Kissinger again, Lord finally lost patience. He picked up the phone and called his boss. 'Damn it,' he said, 'yes, it's the best I can do.' Kissinger replied calmly: 'Fine, then I guess I'll read it this time.'
1.What do you think makes a good manager?
Which four of the following qualities do you think are the most important? 1. being decisive: able to make quick decisions 2. being efficient: doing things quickly, not leaving tasks unfinished, having tidy (kārtīgs) desk, etc. 3. being friendly and sociable 4. being able to communicate with people 5. being logical, rational and analytical 6.