Ifsm 301
1. Identify three areas where IT could be applied to improve management of Ellington Galleries.
a. Supplies Chain Management- ordering, pricing, shipping
b. Customers Resource Management – orders, personal information,
c. Accounting Information System - billing, invoices, stock, customers, employees
2. Explain how each solution would benefit the Galleries, specifically addressing how it could improve business intelligence (BI) and decision-making and/or overall management of the business .
a. SCM would offer the Galleries the chance to do more than on-demand ordering of supplies. It would also allow each gallery to see what frames are in stock and what prices they are selling for from the supplier. With an Enterprise SCM system it would allow for each gallery to consolidate the order with the other galleries and cut down on purchase cost. It can also track stock trends to determine what is selling best and allow the stores to keep a few of these frames in stock to purchase in a larger quantity at one time cutting down on shipping costs
b. CRM would be effective in gathering information on the customer and their likes and keep a history of sales. This will help with customer retention, experience and spending. It will also help develop a marketing strategy to determine what market is interested in the custom framing services and where they can expand to. With three different locations the demographics will be hard to analyze without a CRM.
c. DRM is required because we need to have a repository for Tracy to house the information and recall it when needed. This would be a database where she can store all sales, inventory, stock, customers, employees as well as financial information. It will allow her to conduct her analysis on trends in sales and allow her to keep up with bills for the different locations and employees.
3. Identify which of the three solutions you would suggest be implemented first and explain why you chose that solution over
a. Supplies Chain Management- ordering, pricing, shipping
b. Customers Resource Management – orders, personal information,
c. Accounting Information System - billing, invoices, stock, customers, employees
2. Explain how each solution would benefit the Galleries, specifically addressing how it could improve business intelligence (BI) and decision-making and/or overall management of the business .
a. SCM would offer the Galleries the chance to do more than on-demand ordering of supplies. It would also allow each gallery to see what frames are in stock and what prices they are selling for from the supplier. With an Enterprise SCM system it would allow for each gallery to consolidate the order with the other galleries and cut down on purchase cost. It can also track stock trends to determine what is selling best and allow the stores to keep a few of these frames in stock to purchase in a larger quantity at one time cutting down on shipping costs
b. CRM would be effective in gathering information on the customer and their likes and keep a history of sales. This will help with customer retention, experience and spending. It will also help develop a marketing strategy to determine what market is interested in the custom framing services and where they can expand to. With three different locations the demographics will be hard to analyze without a CRM.
c. DRM is required because we need to have a repository for Tracy to house the information and recall it when needed. This would be a database where she can store all sales, inventory, stock, customers, employees as well as financial information. It will allow her to conduct her analysis on trends in sales and allow her to keep up with bills for the different locations and employees.
3. Identify which of the three solutions you would suggest be implemented first and explain why you chose that solution over