By
Pooja Dongle
IV Semester PGDM
Reg. No 117824
Guide
PROF. Akhilesh Dubey
Project Report submitted to Indore Indira School of Career Studies in partial fulfillment of the requirements of IV Semester PGDM degree Examinations – 2013.
Indore Indira Institute of Business Management
Indore
CERTIFICATE
This is to certify that the project work entitled “Retention Strategies for BPO Industry” is a bonafide work carried out by Pooja Dongle, of IV Semester, in partial fulfillment for the award of degree of PGDM during the academic year 2011-13. The project report has been approved as it satisfies the academic requirements prescribed for the said degree.
Signature of the Internal Guide Signature of HOD
Declaration
I, Pooja Dongle, student of Indore Indira Institute of Business Management, studying PGDM, hereby declare that this project report title “Retention Strategies for BPO Industry” is an original work done by me and submitted to the Indore Indira Institute of Business Management, for the award of Post Graduation Diploma in Management.
I further declare that any part of this project has not been submitted elsewhere for the award any degree.
Place: Indore
Date: 29/05/2013 Signature
ACKNOWLEDGEMENT
I owe a great many thanks to a great many people who helped and supported me during doing this Project
My deepest thanks to Professor Mr. Akhilesh Dubey, the guide of the project for guiding and correcting various documents of mine with attention and care, He has taken pain to go through the project and make necessary correction as and when needed.
I express my thanks to the HOD of Indore Indira Institute of Business Management, Indore for extending his support.
I would also thank my Institution and my faculty members without whom this project would have been
Bibliography: www.prishaproperties.com www.IGBC.in www.wikipedia.com www.MoCI.com www.realestatehub.com www.makinginidagreen.com