Iibm Emba Front Office Management

Examination Paper: Hotel Management

IIBM Institute of Business Management Examination Paper MM.100 Front Office Management Section A: Objective Type (30 Marks)

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This section consists of Multiple Choice Questions and Short Questions
Answer all the questions
Part one carries 1 mark each and Part 2 questions carry 5 marks each.

Part One: Multiple Choices: 1. To create a professional image and to make guest comfortable about the staff members is a factor of
a. Personal Presentation c. Social Skills
b. An attentive manner d. Use of guest’s names 2. A small booklet which has the guest’s name, room number and room rate is
a. Credit Card

c. Bedroom book
b. Key Card

d. Room Status Board
3. . clear is a sign of
a. Room Left

c. Room vacant and ready
b. Room occupied

d. Room vacant but not ready 4. Which of the following is not a part of Property Management System
a. General Ledger

c. Night Audit
b. Registration

d. Computer Terminal 5. Arrange the following as procedure for payment by Credit Card
i. Ask the Client to sign the audit roll (retain the card) ii. Obtain the card from the client iii. Check that the signatures on the card and the voucher agree. iv. Swipe the card through the machine. a. i, ii, iii, iv

c. ii, iii ,i, iv
b. ii, iv, i, iii

d. iv, ii, iii, i 6. When the interest and desire is converted into booking or enquiry it is a result of
a. Interest

c. Action
b. Attention

d. Desire 7. Providing an individual ‘PIN’ number to the customer by the hotel authority is a feature of
a. Voice Mail

c. Fax
IIBM Institute of Business Management

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Examination