IKEA: Quality Analysis

Draft 2009-09-04
CAMN, KORK,RONY

IKEA Supplier Quality Standard

Issued By:

Approved By:

Date

Edition

Quality Improvement Group

Product Quality Manager,
Trading Operation

2010-09-02

2

Table of content:
Introduction
GO / NO GO requirements
1. Management
2. Start-up process
3. Secure Incoming Goods
4. Production Control
5. Final Inspection
6. Document and Sample Control
7. General Requirements

Page
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6
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INTRODUCTION
IKEA Supplier Quality Standard
This IKEA Supplier Quality standard together with
Special
processes appendixes describes IKEA Supplier
Quality level for all IKEA Suppliers.
As a minimum before first delivery to
IKEA, GO/NO GO requirements must be fulfilled. IKEA Supplier Quality standard shall be assessed not later than 12 months from first delivery.
The result of the assessments is defined in Improvement Potential Points.

Support documents are:





IKEA Supplier Quality Checklist
IKEA Supplier Quality Guideline
IKEA Working methods for
Supplier Quality Development
Special processes appendixes

IKEA Supplier Quality standard Page 1 of 10

Draft 2009-09-04
CAMN, KORK,RONY

IKEA Supplier Quality Standard

GO / NO GO Requirements
In order to deliver to IKEA all GO / NO
GO requirements have to be fulfilled:
1. The product shall fulfill Customer
Experienced Product Quality.
 Well-designed
 Customer Friendly
 Durable and Functional
 Safe to use
2. The IKEA Supplier shall ensure that all products pass Final Inspection in order to secure agreed quality before delivery to IKEA.
Final Inspection procedure shall be agreed with
IKEA
based on performance (KPI).
3. The Final Inspection shall be carried out by an inspector who has knowledge of the IKEA product requirements as well as Customer
Experienced Product Quality and has the authority from the top management to block the inspected batch. The
Final
inspector
shall