Ilm Level 5 Management

ILM Level 5 Diploma in Management
Improvement Report (M5.01, M5.02, M5.03)

Joanne Waylett

Contents
Terms of Reference …………………………………………………............................... Page 3
Introduction …………………………………………………………………………………. Page 4
Research Methodology ………………………………………………………………………………. Page 5
Improvement Action Plan …………………………………………………………………………… Page 5
Schedule of Actions …………………………………………………………………………………. Page 7
Recommendations ……………………………………………………………………………………… Page 9
Results ………………..…………………………………………………………………………………… Page 9
Findings …………………………………………………………………………………………………….. Page 10
Financial Analysis ………………………………………………………………………………………… Page 11
Cost Benefit Analysis…………………………………………………………………………………… Page 11
Conclusions…………………………………………………………………………………………………. Page12
Bibliography…………………………………………………………………………………………………. Page 13
Glossary of Terms ………………………………………………………………………………………… Page 13

Terms Of Reference

Thomas Masters is a multi-site removals and storage organization, based in Yorkshire and the Humber.A meeting has taken place between Human Recourses and senior management, to evaluate innovative ways of improving the business and increasing profitability. The new improvement strategy is to branch manager, customer service and human resources; the first stages of the strategy are due to start taking place in March 2012.

Introduction
My current employment is as a HR and training manager for a multi-site removals and storage company. The organisation is based across 11 sites based in Yorkshire and the Humber; the senior management are currently developing a strategy to expand to 15 sites in the next year. At the moment the