Ilm M4.01
M4.01: Understanding the management role (Work based assignment)
1. Introduction 2
1.1 My Role – Principle Desktop Engineer 2
2. Medway Council (Information taken from the council website) 2
2.1 The council’s vision 3 2.2 Organisational structure 4 2.2.1 Functional areas and managerial roles in relation to its purpose 5 2.3 Stakeholders and their objectives 6
3. The role of management in achieving goals 7
3.1 Responsibilities of middle managers 8 3.2 Leadership/Management styles 9 3.3 To lead or to manage 9 Leadership vs. Management 10 Managers have subordinates – people who operate at levels below the managers’. 10 In summary 10 Leadership and Adaptability 10
4. Communication and interpersonal relationships 11
4.1 Explanation 11 4.2 Barriers 11
5. Development opportunities 12
5.1 Personal style 14 5.2 Personal development 16
M4.01: Understanding the management role (Work based assignment)
1. Introduction
1.1 My Role – Principle Desktop Engineer
• Medway Council. The council employs around 7,000 people in a wide variety of general and specialist roles. Staff are based in the two main offices: Gun Wharf Chatham Maritime and Civic Centre in Strood. As well as in schools, social services centres and leisure, countryside, heritage and arts centres. • My role within the organisation is Principle Desktop Engineer. I currently have a team of 8 engineers and an apprentice. • The main purpose of the job is to manage the desktop engineer team, providing an effective and efficient desktop service to Medway Council. A full Job description (JDQ) is listed at appendix 1.
2. Medway Council[1]
Medway Council is a unitary council responsible for providing services, including education and social services, in Rochester, Strood, Chatham, Gillingham, Rainham, the nearby rural areas and the Hoo Peninsula. The council
1. Introduction 2
1.1 My Role – Principle Desktop Engineer 2
2. Medway Council (Information taken from the council website) 2
2.1 The council’s vision 3 2.2 Organisational structure 4 2.2.1 Functional areas and managerial roles in relation to its purpose 5 2.3 Stakeholders and their objectives 6
3. The role of management in achieving goals 7
3.1 Responsibilities of middle managers 8 3.2 Leadership/Management styles 9 3.3 To lead or to manage 9 Leadership vs. Management 10 Managers have subordinates – people who operate at levels below the managers’. 10 In summary 10 Leadership and Adaptability 10
4. Communication and interpersonal relationships 11
4.1 Explanation 11 4.2 Barriers 11
5. Development opportunities 12
5.1 Personal style 14 5.2 Personal development 16
M4.01: Understanding the management role (Work based assignment)
1. Introduction
1.1 My Role – Principle Desktop Engineer
• Medway Council. The council employs around 7,000 people in a wide variety of general and specialist roles. Staff are based in the two main offices: Gun Wharf Chatham Maritime and Civic Centre in Strood. As well as in schools, social services centres and leisure, countryside, heritage and arts centres. • My role within the organisation is Principle Desktop Engineer. I currently have a team of 8 engineers and an apprentice. • The main purpose of the job is to manage the desktop engineer team, providing an effective and efficient desktop service to Medway Council. A full Job description (JDQ) is listed at appendix 1.
2. Medway Council[1]
Medway Council is a unitary council responsible for providing services, including education and social services, in Rochester, Strood, Chatham, Gillingham, Rainham, the nearby rural areas and the Hoo Peninsula. The council