Management
Support
Systems
The Benefits of Human-Computer
Synergy
HUMANS
COMPUTERS
Think
Calculate and perform programmed logical operations extremely rapidly
Have common sense
Store and retrieve data and information extremely rapidly
Can make decisions
Perform complex logical and arithmetical functions accurately
Can instruct computer what to do
Execute long, tedious operations
Can learn new methods and techniques Perform routine tasks less expensively than humans
Can accumulate expertise
Are adaptable (can be programmed and reprogrammed)
The Four-Step Management Approach
(Diagnosing Information Needs)
STEP 4
IMPLEMENTATION
Determine Individual Responsible
Ensure Enough Resources
Provide for Follow-up
STEP 3
DESIGN
Propose New System or Change Old System
Do Cost-Benefit Analysis
STEP 2
EVALUATION
Assess Current System
Identify-State-of –the-Art Characteristics
Determine Deficiencies
STEP 1
DIAGNOSIS
Assess the Situation
Determine Needs
The Four-Step Management Approach
(Diagnosing Information Needs)
• This approach helps managers and other employees, not information systems professionals, improve their information management management
IT Architecture
• is a high-level map or plan of the information assets in an organization. It is both a guide for current operations and a blueprint for future directions.
• The IT architecture integrates the entire organization’s business needs for information, the IT infrastructure and all applications. IT Architecture
– High-level plan that details
• The organization’s information requirements • The way these requirements are being satisfied. – Incorporates information requirements, existing and planned information infrastructure and software applications.
– Helps ensure that the organization’s IT meets the organization’s strategic business needs.
IT ARCHITECTURE (on-line travel