PART A: Answer A1. Typical responses will be as follows: with one mark per name & one mark per discussion to a max of 5. Timescale short medium long Summary operational tactical strategic Typical feature day to day, operational staff more than a year, semi structured decisions by managers more than two years, unstructured decisions by executives (5 marks)
Answer A2. Responses will note the immediacy of reacting to queries, mechanisms such as online FAQ, online automated help responses (e.g. eBay virtual assistant), options to leave email queries all available 24*7. (5 marks) Answer A3. Managerial decisions based on the output from Management Information Systems. Decisions differ as summarised below, for a manufacturing environment, other scenarios are allowed. One to two marks per pointer to a max of 5. Level Type Tools Typical results Operational structured TPS affect batches Tactical semi structured MIS production switching Strategic unstructured DSS market manoeuvres (5 marks) Answer A4. Emerging technologies and Management Information Systems (MIS) may attract a range of thoughtful responses. Expected pointers might be from: technology changes make current MIS unusable (e.g. BBC English Doomsday Project), environmental changes may allow previously unacceptable threats to become permissible; denial of service attacks generated by newer technology may impinge on an MIS ability to function. Other thoughtful responses may be allowed. Two marks per pointer max five marks. (5 marks) [Turn over]
© Institute for the Management of Information Systems – H1 – Sample paper (2012) Page 1 of 6
Answer A5. The features that differentiate Open Systems from Closed Systems are summarised below. Two marks per pointer allowed to the max of 5. System Open Closed Boundary yes yes Accepts input yes no Human based yes no Produces output yes no Human centric? maybe no (5 marks)
Answer A6.