Impact of Employee Satisfaction on Customer Satisfaction of T Mobile United Kingdom

IMPACT OF EMPLOYEE SATISFACTION ON CUSTOMER SATISFACTION OF T MOBILE UNITED KINGDOM

Table of Content

1. Introduction 4 1.1 Background of Research 4 1.2 Introduction of T Mobile 5 1.3 Objectives of The Research 6 1.4 Purpose of The Research 6 1.5 Research Question 6 2. Literature Review 7 2.1 Employee Satisfation 9 2.2 Customer Satisfaction 9 2.3 Levels Of Customer Satisfaction 10 2.4 Variables Of Research 11 2.5 Theratical Frame Work 11 2.6 Hypothesis 12 3. Methodology 13 3.1 Data Collection 13 3.1.1 Primary Data 13 3.1.2 Secondary Data 13 3.2 Research Instrument 13 3.3 Research Sample 13 3.4 Data Analysis 14 3.5 Validity Of Reaerch

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