CHAPTER ONE
CHAPTER ONE 1 1.0 Introduction 2 1.1 Background of the study 2 1.2. Statement of the problem. 2 1.3. Objectives of the study 3 1.3.1. General Objectives 3 1.3.2 Specific objectives 3 1.4. Research Questions 3 1.5. Significance of the study 3 1.6. Theoretical Framework 4
CHAPTER TWO 7
2.0. LITERATURE REVIEW 7 2.1. Introduction 7 2.2. Past studies / Main Review in area of Research. 7 2.3. Critical Review 9
CHAPTER THREE 10
3.0 RESEARCH DESIGN AND METHODOLOGY 10 3.1. Introduction 10 3.2. Research Design 10 3.3. Data Collection Instruments 11 3.4. Data Collection Methods 12 3.5. Data Analysis Procedure 12
CHAPTER FOUR 13
DATA RESULTS & INTERPTRETATION 13 4.1. Data Results 13 4.2. Interpretation of data 17
CHAPTER FIVE 18 5.0. Analysis & Conclusions Of Findings, And Recommendations 18 5.1. Introduction 18 5.2. Discussion And Interpretation Of Findings 18 5.3. Conclusions 19 5.4 Recommendations 19 5.5 Suggestion 19 Appendix 21
Introduction
Information Technology has over the last four decades made a tremendous impact on the organization affecting products, services, and the business processes at large. Firms have basically found out opportunities to use the Information Technology to reduce their costs, improve quality and increase their efficiency towards serving their customers. From other individual cases, its evident that investments in Information Technology has provided a greater competitive advantage to the firms.
In the Paper, we try to present the effects of early bank investments in Automated Teller Machines (ATM)
2 Background of the study
Few studies have attempted to measure the effects of investments in information technology (IT) applications using measures that are familiar to managers. In general, the vast literature suggesting that information technology investments can provide firms with competitive