impact of mobile and internet banking on performance of financial institutions in kenya

THE IMPACT OF MOBILE AND INTERNET BANKING ON PERFORMANCE OF FINANCIAL INSTITUTIONS IN KENYA.

PRESENTED BY

ADM NO

NAME OF INSTITUTIONS:
SUPERVISOR:

A RESEARCH PROPOSAL SUBMITTED IN PARTIAL FULFILMENT OF THE REQUIREMENTS FOR THE AWARD OF THE DEGREE IN BUSINESS MANAGEMENT.

2014

DECLARATION
Student’s declaration
I hereby declare that this research proposal is my own original work and has not been presented to any institution of higher learning for the award of diploma in community development.

NAME:
SIGN:
DATE:

Supervisor’s declaration
This research proposal has been submitted with my approval as the institution supervisor.
NAME:
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DATE:
Table of Contents 1.0Abstract………………………………………………………………………………….4
Chapter 1:
Introduction…………………………………………………………………….. ………….5 1.1Background Information. ………………………………………………………………5
1.2Problem Statement ………………………………………………………………….......7
1.3Objective of the study……………………………………………………………….......8
1.4Significance of the study……………………………………………………………......8
1.5Limitations of the study………………………………………………………….... …...8

Chapter 2: Literature review………………………………………………………………. 9
2.1 Theoretical framework………………………………………………………………..9
2.1.1 Theory of information production and contemporary banking theory……………….9
2.1.2 Innovation diffusion theory ………………………………………………………….9
2.1.3 Empirical studies……………………………………………………………………..10
2.2 Internet banking………………………………………………………………………10
2.3 Trends in mobile and internet banking………………………………………………..10

Chapter 3: Research design and methodology……………………………………………...11
3.0 Research methodology…………….…………………………………………………..11
3.1 Research design……………………………………………………………………….11
3.2 Population and sampling …………………………………………………………… .12
3.4 Data collection………………………………………………………………………...12 3.7 Data analysis and interpretation………………………………………………………13
3.8

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