Preview

impact of technology on service

Powerful Essays
Open Document
Open Document
1973 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
impact of technology on service
Mcdonalds jo b analysis
McDonalds has many employees who are working on different posts and are working hard according to their own capacity. McDonalds conducted job analysis in order to hire new employees at every year that sometimes on quarterly basis. This also enables management to have a better understanding of the jobs and duties being performed at every level and also helps them in training the people who are freshly recruitement.(ukessays,mcdonald job analysis,14/05/2013)

JOB ANALYSIS METHOD IN MCDONALDS
In job analysis McDonalds focuses on Work Activities and Human Behaviors of an employee for a job.
JOBS IN MCDONALDS
McDonalds has two types of job openings with their sub openings as listed under
? Restaurant Jobs
? Office Jobs
RESTAURANT JOBS
In the restaurant jobs, there is a clearly defined career path, from Crew Member to Crew Leader to Floor Manager to Assistant Manager to Restaurant Manager. And from there onwards the opportunities for growth and development are limitless Area Supervisors, Operations Consultant and beyond are just a few to mention from.
TRAINEE MANAGER
This is an entry level managerial position at McDonald's restaurant, providing opportunity to start and excel the career with the core business functions. Trainee managers handle various areas of professional excellence where sales, people, product safety and security are the minimum areas to be mentioned.
CUSTOMER CARE REPRESENTATIVE
This is an exciting career opportunity for the females, responsible to independently organize birthday events & various activities at local store level so that the challenging fun activities of the job will gear up the commitment of employees for providing the first class customer services
CREW MEMBER
Crew Members are the core team members always ready to serve the customers on the floor with a shining smile unique with the services. This job is offered either as a Delivery Rider or a Crew Member. So the fun & enthusiasm prospect apart

You May Also Find These Documents Helpful

  • Powerful Essays

    Report Tma04

    • 4361 Words
    • 18 Pages

    I work for McDonald's Restaurants UK Ltd. as a Breakfast Manager and Inventory Manager Assistant. My roles and responsibilities consists of opening procedures, which are mainly ensuring there is sufficient raw materials available for a smooth breakfast operation, cash handling procedures, which are mainly ensuring there is enough change on the floor available for staff by following company security guidelines, rotation of raw food, following the "first in first out" procedures by monitoring use by dates. This is to maintain the branch's financial position by minimize waste and also provide the best possible quality food for our customers. My daily responsibilities also includes ongoing training and coaching, providing corrective feedback to my crew members, ensuring the correct procedures are followed and maintain a good working environment.…

    • 4361 Words
    • 18 Pages
    Powerful Essays
  • Good Essays

    job analysis allows managers or employer to identify ways of job progress for employees more interested…

    • 348 Words
    • 2 Pages
    Good Essays
  • Powerful Essays

    The study focuses on McDonald’s workforce characteristics and the restaurants’ hierarchy. The findings presented in the study are a fraction of a larger study conducted in some European Countries about McDonald’s labour relation practices. They are based on questionnaires, interview, and an observation conducted between 1994 and 1997. Most of the analysis is…

    • 2069 Words
    • 9 Pages
    Powerful Essays
  • Good Essays

    According to the marketing strategies of McDonald’s is to build a brand awareness by providing consistent levels of service and quality products, the employees may need to develop their work potential by attend to the training and development programs, including from food preparation to logistic and also the leadership skills.…

    • 1127 Words
    • 5 Pages
    Good Essays
  • Satisfactory Essays

    At McDonald’s we believe that different people, from different backgrounds, with different interests, combine to make an ideal work force. McDonald’s is committed to diversity in hiring—actually, we’re an industry leader—from our restaurants to our supplier networks to our owners.…

    • 392 Words
    • 2 Pages
    Satisfactory Essays
  • Better Essays

    Psy 435 Wk2

    • 1606 Words
    • 7 Pages

    Information for a job analysis can be gathered in numerous ways by various people. Information can be gathered by a job analysts, a supervisor, the person who holds the position be analyzed, or by trained observers (Spector, 2008). The various methods used to collect this information from one of the four people previously mentioned include preforming the job, observing the employees at work, interviewing the supervisor or the person that holds the job, or administering a questionnaire; these methods can also be combined so that the limitations of one method can be countered…

    • 1606 Words
    • 7 Pages
    Better Essays
  • Powerful Essays

    David Jones Limited (Djs)

    • 2995 Words
    • 12 Pages

    ‘Job Analysis is the procedure through which you determine the duties of these positions and the characteristics of the people who should be hired for them (Dessler 1999, p.157)’. The store manager at David Jones is responsible for increasing store sales by providing outstanding customer service and leading a dedicated team, most of them as collegiate and hence dynamic. The store manager would need to mentor and develop the team by being a stable motivating force.…

    • 2995 Words
    • 12 Pages
    Powerful Essays
  • Better Essays

    Staffing Handbook

    • 2108 Words
    • 9 Pages

    We define job analysis as a process to identify and determine in detail the particular job duties and requirements and the relative importance of these duties for that given job. It’s important to remember that the analysis is conducted of the job, not the person. This will establish and document the job relatedness of employment procedures for us. The job analysis will also be used to determine what training needs we will need for that job, what compensation (skill level, job factors, work…

    • 2108 Words
    • 9 Pages
    Better Essays
  • Satisfactory Essays

    Good Business Sense

    • 722 Words
    • 3 Pages

    McDonalds really take pride in giving every one of their employee’s opportunity to move up in the restaurant business. Each crew member is given the chance to gain a management position or higher. Over the years of production, McDonalds has successfully found numerous ways to increase satisfaction for their customers allowing their revenue to…

    • 722 Words
    • 3 Pages
    Satisfactory Essays
  • Powerful Essays

    Retail Manager

    • 1688 Words
    • 7 Pages

    Job analysis focuses on what job holders are expected to do. It provides the root for a job description, which in turn influences decisions taken on recruitment, training, performance appraisal and reward systems. http://tutor2u.net/business/people/recruitment_jobanalysis.asp…

    • 1688 Words
    • 7 Pages
    Powerful Essays
  • Better Essays

    McDonald’s decided to use the staffing method to increase their business. McDonald’s used a process called job analysis…

    • 1683 Words
    • 7 Pages
    Better Essays
  • Good Essays

    The four characteristics of McDonaldization are: Efficiency, Calculability, Predictability, and Control. Efficiency is the key characteristic as it will determine the profit margin. Increased profits are gained by lowering costs. And the labor of workers are the chief cost to a company. To maintain efficiency in this manner, many companies deskill jobs. The product being a low-wage position that can be filled by anyone. Obviously, McDonaldization creates the “working poor” singlehandedly in only one…

    • 500 Words
    • 2 Pages
    Good Essays
  • Powerful Essays

    Mcdonalds Appraisal System

    • 1335 Words
    • 6 Pages

    The floor staff make up the majority of staff at McDonalds. These staff are highly recognised and are encouraged to do well in their duties and in order to progress into a higher position at the company. Each member of staff is evaluated regularly on their performance by managers within the restaurant and awarded accordingly by their peers and even encouraged by fellow employees in a stable and awarding environment to excel in their line of work. Positions in the restaurant are constantly changing in order to give staff a variety of work in order to keep them interested and tuned in to the operations of the business.…

    • 1335 Words
    • 6 Pages
    Powerful Essays
  • Satisfactory Essays

    Offers wide range from crew member – assistant manager. This can cater to each individual’s skills whether they are a public person or a person behind the scenes.…

    • 359 Words
    • 2 Pages
    Satisfactory Essays
  • Powerful Essays

    Renuga

    • 1934 Words
    • 8 Pages

    Restaurant managers work in some of the most glamorous , exciting environments you can imagine. Being a restaurant manager is a lifestyle , not a job , but many successful environments.…

    • 1934 Words
    • 8 Pages
    Powerful Essays