(A CASE STUDY ON DASHEN BANK)
A SENIOR ESSAY SUBMITTED TO THE DEPARTMENT OF MANAGEMENT IN PARTIAL FULFILMENT FOR THE REQUIREMENT OF BACHELORS OF ART (BA) IN MANAGEMENT.
Submitted by: Tesfahun Shiferaw
Id No CBE/UR/1175/01
Submitted to: Teshome Desta
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MEKELLE UNIVERCITY
COLLEGE OF BUSINESS AND ECONOMICS
DEPARTEMENT OF MANAGEMENT
June, 2011
MEKELLE, ETHIOPIA
ACKNOWLEDGEMENT
It has become the willingness of God, the merciful, the almighty and the most passionate to finalize this paper.
I would like to express my heart –felt appreciate and gratitude to my advisor Mr. Teshome Desta for his critical reading of the paper and gave me valuable advice, suggestion and constructive comments on the paper at every stage make the more articulate.
I thank from the depth of my heart-felt thanks to my family to their financial and moral support in my school life and a successful completions of this research paper.
At last but least, I would like to express my sincere thanks to employees of Dashen Bank Mekelle for their help in returning the questionnaire quickly without any delay.
Content page no
Chapter one
1. Introduction……………………..……………………………………………………………………..1
1.1 background of the study…………………..……………………………………………………….…1
1.2 background of the organization…………….………………………………………………………...1
1.3 statement of the problem……………………..……………………………………………………....2
1.4 objective of the study…………………………………………………………………………….…..3
1.4.1 General objective …………………………………………………………………………………
1.4.2 Specific objective………………………….……………………………………………………..3
1.5 research methodology…………………………………………………………………….………….3
1.5.1 Sample design……………………………………………………………….……………….3
1.5.2.