Training and Development are of the most important aspects of the organizations as they represent the strategy organizations adopt to build a pool of skilled and highly qualified employees. This research paper tries to elaborate the effect of training and development on employee’s performance and accordingly on organization’s performance. Another objective of this paper is to stress on the importance given by the Egyptian Organizations to training and development as well as their opinions of training and development’s effect on their employees. The backbone of this study are the literature review that highlights the role of effective training and development in improving the employees performance, as well as a questionnaire conducted to get solid and real data from the Egyptian society concerning the training and development as a crucial matter for them, from the questionnaire the effect of training and development on the productivity has been confirmed and that the enhanced job performance increase the customer satisfaction about the products/ services of the company.
Introduction
In the past decades, the terms “Human Resource Management (HRM)” and “Human Resource” have replaced the term “Personnel Management” and they have obtained an extremely and growing importance. Nowadays almost each and every organization has a specific department to deal with all aspects related to its human resources. The overall purpose of HRM is guarantying that an organization is making the best use out of its human capital which is considered as the most important asset of any organization.
Human Resource Management is a strategic, integrated and coherent approach to the employment, development and well-being of the people working in organizations and it is an integral part of the management of any establishment, to an extent that failure of any organization to take human resource issues seriously is a great problem that will result on the performance of the organization