importance in BPO industry

Preserving People Competitiveness and Tenureship among BPOs in Metro Manila, Philippines Maria Lourdes P. Lugtu Marco S. Espinosa Jerryl Lou B. Esquivel Rosemarie A. Galsim Ma. Concepcion M. Gatchalian Heidi E. Layson Jeanne Daphne G. Perez Margie S. Tizon BSEM 3 -3 FUNDAMENTALS OF RESEARCH ENMA 4063 PROF. LOUVELLE S. FORMENTERA September 27, 2014 TABLE OF CONTENTS PAGE CHAPTER 1 The Problem and Its Background 3 Introduction 3 - 4 Theoretical Framework 4 - 11 Conceptual Framework 11 - 12 Statement of the Problem 12 Hypothesis 12 Scope and Limitations of the Study 13 Significance of the Study 13 - 14 Definition of Terms 14 - 15 CHAPTER 2 Review of Related Literature and Studies 16 Foreign Literature and Studies 16 - 18 Local Literature and Studies 19 - 34 CHAPTER 3 Research Methodology 35 Method of Research Used 35 Population, Sample Size, and Sampling Technique 35 - 37 Respondents of the Study 37 Instruments Used 37 - 39 CHAPTER 4 Presentation, Analysis, and Interpretation of Data 40 - 42 CHAPTER 5 Summary, Conclusion, and Recommendation 43 Summary 43 - 44 Conclusion 44 - 45 Recommendation 46 - 47 Bibliography 48 Curriculum Vitae 49 - 69 CHAPTER 1 THE PROBLEM AND ITS BACKGROUND INTRODUCTION The Business Process Outsourcing industry is touted as being crucial to Philippines economy. BPO (Business Process Outsourcing) is just one of the segments in the IT industry. It has matured and counts for the bulk of the industry at present. BPO sector is experiencing explosive growth. It is the BPO industry that can earn Philippines the mark of being the outsourcing capital of the world. Philippines is fast becoming the leader in business process outsourcing because of the low labor costs and seemingly endless supply of skilled human resources. Last year, the Philippines BPO sector posted growth of