Improving the hospital discharge process with Six Sigma
Dissertation at
Gulf Medical College Hospital and Research Centre, Ajman, UAE
(February 9- May 5, 2013)
A Report on
Improving the Hospital Discharge process with Six Sigma Methods
Himanshu Maitra
Post-graduate Programme in Hospital Management 16th Batch
2011-2013
Institute of Health Management Research, Jaipur
Table of Contents
Section
Page No.
Acknowledgement
3
Certificate
4
Introduction
6
Project Title
7
Research Methodology
11
Results
12
Data Analysis & Interpretation
13
Conclusion
25
Recommendations
26
References
27
Annexure
28
Acknowledgements
This report is a part of dissertation completed at Gulf Medical College Hospital and Research Centre (GMCHRC), Ajman, UAE. This report is based on the study that I have conducted on Discharge process at GMCHRC.
First of all, we wish to thank Dr P.K Menon, Director Administration Research and Quality Assurance for his unlimited support, guidance, giving a through insight of the hospital and his constant virtual presence despite of his busy schedule. During my term in the hospital he provided me with ample opportunities to explore my areas of interest and acquire knowledge about functioning of all the departments. He has provided me with opportunities and explained the importance of data driven decision making process. He has involved me in the quality assurance process and in forming standard operation procedures for the hospital which has been a great learning experience.
We thank Dr Prashanth Hedge, Chief of Medical Staff GMCHRC for his guidance with timely and benevolent comments, support and friendship. His trust and faith in my abilities motivated me and helped me to come up with innovative ideas.
We also express our sincere gratitude towards Dr Manvir Singh, Medical Director for his support and guidance during my visit to GMCHRC, which was my first insight to the functioning of a international
Gulf Medical College Hospital and Research Centre, Ajman, UAE
(February 9- May 5, 2013)
A Report on
Improving the Hospital Discharge process with Six Sigma Methods
Himanshu Maitra
Post-graduate Programme in Hospital Management 16th Batch
2011-2013
Institute of Health Management Research, Jaipur
Table of Contents
Section
Page No.
Acknowledgement
3
Certificate
4
Introduction
6
Project Title
7
Research Methodology
11
Results
12
Data Analysis & Interpretation
13
Conclusion
25
Recommendations
26
References
27
Annexure
28
Acknowledgements
This report is a part of dissertation completed at Gulf Medical College Hospital and Research Centre (GMCHRC), Ajman, UAE. This report is based on the study that I have conducted on Discharge process at GMCHRC.
First of all, we wish to thank Dr P.K Menon, Director Administration Research and Quality Assurance for his unlimited support, guidance, giving a through insight of the hospital and his constant virtual presence despite of his busy schedule. During my term in the hospital he provided me with ample opportunities to explore my areas of interest and acquire knowledge about functioning of all the departments. He has provided me with opportunities and explained the importance of data driven decision making process. He has involved me in the quality assurance process and in forming standard operation procedures for the hospital which has been a great learning experience.
We thank Dr Prashanth Hedge, Chief of Medical Staff GMCHRC for his guidance with timely and benevolent comments, support and friendship. His trust and faith in my abilities motivated me and helped me to come up with innovative ideas.
We also express our sincere gratitude towards Dr Manvir Singh, Medical Director for his support and guidance during my visit to GMCHRC, which was my first insight to the functioning of a international