In the Face of Insubordination
In the Face of Insubordination
You are the Assistant Terminal Manager for a regional transportation company. You report directly to the Terminal Manager and are responsible for all aspects of the day-to-day operations. The Terminal Operation Managers are responsible for the manpower planning and actual running of the shifts, and they report directly to you. You are currently working from 4 p.m. until 2 a.m., your Terminal Operations Manager is currently working from 8 p.m. until 8 a.m. The operations manager coning in on this particular evening, Rick Raleigh, is regarded as the best operations manager at the terminal and gets along great with all of the terminal personnel. Having been recently transferred to the facility and being several years younger that Rick, you have noticed a condescending attitude from him toward your authority. Before the 11 p.m. labor shift arrives, you inform Rick that Joe Camel, one of the labor employees, performance index has been way below average and that he should be assigned to the “stack” function of the operation. The individuals who stack the trailers are accountable for any loading errors and Joe’s shipments will be closely scrutinized. Rick quickly informs you that he is in charge of the manpower planning for the shift and unless you wanted to take over his position he would set the manpower as he saw fit. To make matters worse, two of the dock supervisors witnessed the exchange between you and Rick. Your boss had just moved and cannot be reached that evening. You do not have the authority to make final decisions on hiring or firing any terminal personnel, but you are charged with running the facility while you are working. You know that you must do something, but you are not sure just what to do.
Evaluate all of the possible actions that you might take, giving the positive and negative aspects of each. Include in your discussion any factors that played a part in each scenario and choose one alternative
You are the Assistant Terminal Manager for a regional transportation company. You report directly to the Terminal Manager and are responsible for all aspects of the day-to-day operations. The Terminal Operation Managers are responsible for the manpower planning and actual running of the shifts, and they report directly to you. You are currently working from 4 p.m. until 2 a.m., your Terminal Operations Manager is currently working from 8 p.m. until 8 a.m. The operations manager coning in on this particular evening, Rick Raleigh, is regarded as the best operations manager at the terminal and gets along great with all of the terminal personnel. Having been recently transferred to the facility and being several years younger that Rick, you have noticed a condescending attitude from him toward your authority. Before the 11 p.m. labor shift arrives, you inform Rick that Joe Camel, one of the labor employees, performance index has been way below average and that he should be assigned to the “stack” function of the operation. The individuals who stack the trailers are accountable for any loading errors and Joe’s shipments will be closely scrutinized. Rick quickly informs you that he is in charge of the manpower planning for the shift and unless you wanted to take over his position he would set the manpower as he saw fit. To make matters worse, two of the dock supervisors witnessed the exchange between you and Rick. Your boss had just moved and cannot be reached that evening. You do not have the authority to make final decisions on hiring or firing any terminal personnel, but you are charged with running the facility while you are working. You know that you must do something, but you are not sure just what to do.
Evaluate all of the possible actions that you might take, giving the positive and negative aspects of each. Include in your discussion any factors that played a part in each scenario and choose one alternative