INTRODUCTION 3
MEANING OF ORGANISTIONAL BEHAVIOR 4
THE BENEFITS OF STUDYING ORGANIZATION BEHAVIOR: 6
HISTORICAL DEVELOPMENT OF ORGANIZATIONAL BEHAVIOR 7
THE INDIVIDUAL IN THE ORGANISATION 7
INDIVIDUAL DIFFERENCES 8
PERSONALITY 10
THE BIG FIVE PERSONALITY MODEL 10
LEARNING, PERCEPTION, AND ATTRIBUTION 10
LEARNING 10
THEORIES OF LEARNING 11
PERCEPTION 11
THE PERCEPTUAL PROCESS 12
ATTRIBUTION 12
ATTRIBUTION THEORY 12
TYPES OF ATTRIBUTION 12
ATTITUDES, VALUES AND ETHICS 13
ATTITUDES 13
FUNCTIONS OF ATTITUDES 13
VALUES 13
ETHICS 13
INDIVIDUAL DECISION MAKING AND CREATIVITY 13
Importance of creativity in decision making 15
MOTIVATION 15
MOTIVATION THEORIES 15
MASLOW`S HIERARCHY OF NEEDS THEORY 15
TWO-FACTOR MODEL (HERZBERG) 16
ACQUIRED NEEEDS MODEL 16
GROUPS AND INTERPERSONAL RELATIONS 20
INTERPERSONAL COMMUNICATION 20
GROUP DYNAMICS 21
LEADERSHIPS IN ORGANIZATIONS 22
LEADERSHIP 22
THEORIES OF LEADERSHIP 23
POWER, POLITICS AND INFLUENCE 23
POWER 23
TYPES OF POWER 23
POLITICS 24
INFLUENCE 24
STRATEGIES FOR INFLUENCING 25
STRESS AND CONFLICT 25
THE CAUSES OF STRESS 25
EFFECTS OF STRESS AND INTRA INDIVIDUAL CONFLICT 26
COPING STRATEGIES FOR STRESS AND CONFLICT 26
THE ORGANISATION SYSTEM AND THE GLOBAL ENVIRONMENT 27
ORGANIZATIONAL STRUCTURE AND DESIGN 27
TYPES OF ORGANIZATION STRUCTURE 27
MODERN ORGANIZATIONAL DESIGNS 28
THE ORGANISATINAL CULTUREAND KNOWLEDGE MANAGEMENT 29
IMPORTANT CHARACTURISTICS OF ORGANISATION CULTURE 29
KNOWLEDGE MANAGEMENT (KM) 29
ORGANISATIONAL CHANGE 29
APPROACHES TO MANAGING ORGANISATION CHANGE 29
CONCLUSION 31
INTRODUCTION
In every organization, whether government institution or private institution, there are people who are employed to work for that organization. The employees are different in so many things such as age, gender and race just to mention a few. With these difference employees also behave differently, so as a manager you have to know the