1) Well managed organizations that _____ are critical, complex and dynamic. A. Business processes B. Informations systems C. Boundaries D. Function 2) The first step in a business process management is to A. Create components B. Implement processes C. Create a model D. Assess results 3) In the diagram, the rounded rectangles refer to: A. Decisions B. Data C. Activities D. Facilities E. None 4) The type of diagram shown is called: A. A standard, as-is process diagram B. A race-lane layout model C. A high-level subassembly D. A swim-lane layout model E. None 5) In this diagram, the stone vendor and stone fabricator are: A. resources B. equipment C. Facilities D. Data flows E. None 6) Processes involving activies within a single department are called______ processes A. Departmental B. Functional C. Cross-functional D. Interorganizational E. Minimal 7) The most difficult business process scope to manage is A. Departmental B. Functional C. Cross-functional D. Interorganizational E. Maximal
8) When a business process is determined to have poor performance, the firm should always A. add more resources to the process B. Evaluate the cost of adding resources relative to the value added C. Assign different people to the process D. Employ more supervisors to make people work harder E. Outsource the process 9) Information systems are important to business processes because A. They implement business process activities B. They give people the ability to check their email C. They give people social networking applications D. A and b E. All of um 10) Jackson enterprises sells online directly to the environmental protection agency. Jackson is engaging in ________ e-commerce. A. b2b B. b2c C. b2g D. b2e 11) Companies that take