Information Systems

Chapter 2

Global E-Business:
EHow Businesses Use
Information Systems

Management Information Systems

Chapter 2 Global E-Business: How Businesses Use Information Systems
E-

LEARNING OBJECTIVES

•

Define and describe business processes and their relationship to information systems to information systems.

•

Evaluate the role played by systems serving the various levels of management in a business and their relationship to each other. •

Explain how enterprise applications, collaboration and communication systems, and intranets improve organizational performance. 1

Management Information Systems

Chapter 2 Global E-Business: How Businesses Use Information Systems
E-

LEARNING OBJECTIVES
(Continued)

•

Explain the difference between e-business, e-commerce, and the difference between and e-government.

•

Assess the role of the information systems function in a business. Management Information Systems

Chapter 2 Global E-Business: How Businesses Use Information Systems
E-

Business Processes and Information Systems

• Business processes:
• Workflows of material, information, knowledge
• Sets of activities, steps
• May be tied to functional area or be crossfunctional
• Businesses: Can be seen as collection of business processes
• Business processes may be assets or liabilities

2

Management Information Systems

Chapter 2 Global E-Business: How Businesses Use Information Systems
E-

Business Processes and Information Systems

Examples of functional business processes Manufacturing and production
• Assembling the product

Sales and marketing customers • Identifying customers

Finance and accounting
• Creating financial statements

Human resources
• Hiring employees

Management Information Systems

Chapter 2 Global E-Business: How Businesses Use Information Systems
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Business Processes and Information Systems

The Order Fulfillment Process

Fulfilling a