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Information Technology and Process Technology of Malaysia Airlines

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Information Technology and Process Technology of Malaysia Airlines
1.0 INTRODUCTION |

In this rapidly changing world, people are relying very much on airline companies to support both their personal and professional activities. Therefore, as people demand the great speed transportation, the airline companies have to challenge themselves in providing the best products and services to meet the needs and wants of the customers. In the airline industry, the efficiency is a vital component to run the business; it thus should be achieved by investing in new and advanced technologies that can steadily support the company in running and operating its business. One of the airline companies that recognize this value is Malaysia Airlines; it has consistently embraced the advancements of technology to develop its ability in its operation processes and others primary and support activities. 1.1 Purpose
The purpose of writing this report is to explain the business operation within the Malaysia Airlines; it includes the procedures, processes and systems that Malaysia Airlines utilizes in order to carry out its day to day services. Nothing less, we also intend to highlight the importance of being effective and efficient in running the whole operation processes in the Airline Industry.

1.2 Scope
The work basically reports the primary activities of Malaysia Airlines; it tries to explain what kind of competitive priorities Malaysia Airlines chooses to focus on and attempts to completely identify the role of process technology as well as information technology that Malaysia Airline applies in running its business.

1.3 Limitation
The challenges to complete this report have been reduced to minimal throughout the whole process; the information regarding Malaysia Airlines and its role with technologies has been acquired sufficiently through various sources such


References: | Airbus (2012) A380 Family: Technology [Online] Aerospace Technology (2011) Projects: Airbus A380 superjumbo airliner [Online]. Retrieved from: http://www.aerospace-technology.com/projects/a380/ [Accessed 23 August 2012] Airport Technology (2009) IBS: Malaysia Airlines chooses IBS’s AvientCrew [Online] CIOL (2009) News Reports: Malaysia Airlines to deploy IBS AvientCrew [Online]. Retrieved from: http://www.ciol.com/Enterprise/News-Reports/Malaysian-Airlines-to-deploy-IBS-AvientCrew/121717/0/ [Accessed 23 August 2012] Cats-Baril, W Jayaseelan, R. (2012) The Star Online: New A380 aircraft icon of change for Malaysia Airlines [Online]. Retrieved from: http://biz.thestar.com.my/news/story.asp?file=/2012/7/9/business/11627433&sec=business [Accessed 10 August 2012] Kam R Malaysia Airlines (2012) MH Experience: Select In-flight entertainment [Online]. Retrieved from: http://malaysiaairlines.com/us/en/mh-experience/select-in-flight-entertainment.html [Accessed 24 August 2012]. Malaysia Airlines (2012) Book & Plan: How to book [Online]. Retrieved from: http://www.malaysiaairlines.com.my/my/en/book-and-plan/how-to-book.html [Accessed 14 August 2012]. Malaysia Airlines (2012) Corporate Info: Awards- latest awards [Online]. Retrieved from: http://www.malaysiaairlines.com.my/my/en/corporate-info/awards/latest.html [Accessed 10 August 2012] Malaysia Airlines Malaysia Airlines (2012) Destinations. Retrieved from: http://www.malaysiaairlines.com.my/my/en/destinations.html# [Accessed 02 August 2012] Malaysia Airlines (2012) News: Malaysia Airlines increases In-flight entertainment choices for customers [Online] Malaysia Airlines. (2012) Malaysia Airlines: Product Information. Retrieved from: http://www.malaysiaairlines.com.my/my/en/book-and-plan/travel-insurance/product-information.html [Accessed 02 August 2012] Malaysia Ailines Roy, J. (2010) TOBOC: Airline introduces iTicketing with Apple iPad kiosks [Online]. Retrieved from: http://www.toboc.com/tradenews/Airline-Introduces-Iticketing-With-Apple-Ipad-Kiosks/1515.aspx [Accessed 21 August 2012]. SITA (2010) Press Releases: Two world firsts for Malaysia Airlines as they harness the IPAD and IPHONE [Online]. Retrieved from: http://www.sita.aero/content/two-world-firsts-malaysia-airlines-they-harness-ipad-and-iphone [Accessed 21 August 2012]. SITA The Star Online (2006) MAS: Not compromise on quality [Online]. Retrieved from: http://thestar.com.my/news/story.asp?file=/2006/4/26/nation/14061620&sec=nation [Accessed 10 August 2012] The Star Online The Star Online. (2008). Employees Key to Brand Value. [Online]. Retrieved from: http://biz.thestar.com.my/news/story.asp?file=/2008/2/2/business/20216652&sec=business [Accessed 19 August 2012] The Star Online Toh M. (2010) Malaysia Airlines cuts eight loss-making routes. Retrieved from: http://www.flightglobal.com/news/articles/malaysia-airlines-cuts-eight-loss-making-routes-365980/ [Accessed 01 August 2012] Thong K Team Diginews4u. (2009). Malaysia Airlines Selects Akamai Solution. [Online]. Retrieved from: http://www.diginews4u.com/internet-ecommerce/malaysia-airlines-selects-akamai-solution-150720091288.html [Accessed 19 August 2012]
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