Information Technology Implementation Issues: an Analysis
Information Technology Implementation Issues: An Analysis
Suzanne Beaumaster
Dissertation submitted to the Faculty of the Virginia Polytechnic Institute and State University in partial fulfillment of the requirements for the degree of
Doctor of Philosophy in Public Administration and Public Policy
John W. Dickey, Chair Larkin Dudley Joseph Rees J. Michael Thomson Gary Wamsley
March 24, 1999 Blacksburg, Virginia
Copyright 1999, Suzanne Beaumaster
Information Technology Implementation Issues: An Analysis Suzanne Beaumaster
(ABSTRACT) This research project addresses the issues affecting information technology development and deployment. The issues represented in this study are addressed in the context of IT implementation processes, especially with regard to the question of the needs and perceptions of administrators from the local government arena. In addition, this study will provide an exploratory look at the problematic issues surrounding IT implementation and how local government administrators--in particular--perceive them. More specifically, this study provides the following: a discussion of management and organizational issues that have a direct relationship to IT and local government implementation needs; a discussion of the problems which are specific to local government executives with regard to IT implementation; a comprehensive view of the overriding problems associated with the IT development and deployment process in local government; descriptive data revealing local government executive’s perceptions about the issues surrounding IT development processes; and a basis for development of an IT implementation framework for local government. Each of these provisions is integral to developing a comprehensive understanding of the problems associated with the planning, acquisition, and implementation of ITs in local government. These provisions lay the foundations for future development of an IT implementation framework for local
Suzanne Beaumaster
Dissertation submitted to the Faculty of the Virginia Polytechnic Institute and State University in partial fulfillment of the requirements for the degree of
Doctor of Philosophy in Public Administration and Public Policy
John W. Dickey, Chair Larkin Dudley Joseph Rees J. Michael Thomson Gary Wamsley
March 24, 1999 Blacksburg, Virginia
Copyright 1999, Suzanne Beaumaster
Information Technology Implementation Issues: An Analysis Suzanne Beaumaster
(ABSTRACT) This research project addresses the issues affecting information technology development and deployment. The issues represented in this study are addressed in the context of IT implementation processes, especially with regard to the question of the needs and perceptions of administrators from the local government arena. In addition, this study will provide an exploratory look at the problematic issues surrounding IT implementation and how local government administrators--in particular--perceive them. More specifically, this study provides the following: a discussion of management and organizational issues that have a direct relationship to IT and local government implementation needs; a discussion of the problems which are specific to local government executives with regard to IT implementation; a comprehensive view of the overriding problems associated with the IT development and deployment process in local government; descriptive data revealing local government executive’s perceptions about the issues surrounding IT development processes; and a basis for development of an IT implementation framework for local government. Each of these provisions is integral to developing a comprehensive understanding of the problems associated with the planning, acquisition, and implementation of ITs in local government. These provisions lay the foundations for future development of an IT implementation framework for local
References: McLean, Ephraim R., and Soden, John V. (1977) Strategic Planning for MIS. New York, NY: John Wiley and Sons, Inc. 140 Kraemer, Kenneth L., et al. (1987) Datawars: The Politics of Modeling in Federal Policymaking. New York, NY: Columbia University Press. 143 Ibid.; Kraemer, Kenneth L., Dutton, William H., and Northrop, Alana (1981) The Management of Information Systems Moskovitz and Mammen, 1985.