Infrastructure for Knowledge Management
Infrastructure for Knowledge Management
Dr. Randy J. Frid
1
Table of Contents
COMMON VOCABULARY..........................................................................................................4 FORWARD .....................................................................................................................................5 CHAPTER 1 – Defining Knowledge Management ........................................................................8 The Meaning of “Knowledge” ....................................................................................................8 Perceived Gains .........................................................................................................................10 The Impact of Knowledge Management ...................................................................................12 What is a Knowledge Worker ...................................................................................................13 How can we manage to “Not Manage”? ...............................................................................13 Knowledge Worker vs. Unskilled Labor...............................................................................14 Organizational Structure........................................................................................................15 Individual Characteristics of a Knowledge Worker ..............................................................15 A note to all CEO 's................................................................................................................17 A note to all Managers: .........................................................................................................17 Types Of Knowledge We Should Cultivate ..............................................................................18 Internal Information ..............................................................................................................18
Dr. Randy J. Frid
1
Table of Contents
COMMON VOCABULARY..........................................................................................................4 FORWARD .....................................................................................................................................5 CHAPTER 1 – Defining Knowledge Management ........................................................................8 The Meaning of “Knowledge” ....................................................................................................8 Perceived Gains .........................................................................................................................10 The Impact of Knowledge Management ...................................................................................12 What is a Knowledge Worker ...................................................................................................13 How can we manage to “Not Manage”? ...............................................................................13 Knowledge Worker vs. Unskilled Labor...............................................................................14 Organizational Structure........................................................................................................15 Individual Characteristics of a Knowledge Worker ..............................................................15 A note to all CEO 's................................................................................................................17 A note to all Managers: .........................................................................................................17 Types Of Knowledge We Should Cultivate ..............................................................................18 Internal Information ..............................................................................................................18