Innovation in Hospitality Industry
Research and Report
CW1
“Client Information System (CIS)”
Lecturer: | Jeroen Greven | | | Group Members: | Veronika Beshkova | 3HE | beve191187 | | Jamal Zakaria | 3HT | zaja110584 | | Binh Duc Tran | 3HE | trbi190889 | Submission Date: l7 May 2010Submitted to: Academic office Mr. Jeroen Greven |
Abstract
This report comprises the concept about new innovation: “The client information system”; that we want to apply to the market for the purpose of serving hospitality industry.
The report includes 6 major parts: Introduction of the product; the second part is literature preview based on the qualitative method of filtering information, to come up with the better possible ideas for our innovation. The next part is methodology, which explains the process and the method which was used to analyze the data and figures. The following part is the results that will describe the findings which have been identified after the primary research which is a survey and an interview with people related to the hospitality industry. The next is discussion where its mentioned about the strength, recommendations, the limitation that the innovation might have when applying to real life, from that researcher can improve the idea in the future. Finally comes the conclusion that will summarize the report and include some opinions and expectations of the innovation.
Table of Contents
Contents
Abstract 2 Table of Contents 3 Introduction 4 Aims and Objectives 4 Literature review 4 1. How does the CIS work? 6 2. Application 6 3. New trend in hospitality industry 8 4. Function 9 Methodology 10 Results 12 Discussion 14 Conclusion 15 Reference 16 Appendix 18 Appendix 1 18 Appendix 2 18 Appendix 3 19 Appendix 4 20 Appendix 5 21 Appendix 6 21
Introduction
During the last twenty years there are plenty of new developments in different fields. There are lots of different systems and methods to collect people
CW1
“Client Information System (CIS)”
Lecturer: | Jeroen Greven | | | Group Members: | Veronika Beshkova | 3HE | beve191187 | | Jamal Zakaria | 3HT | zaja110584 | | Binh Duc Tran | 3HE | trbi190889 | Submission Date: l7 May 2010Submitted to: Academic office Mr. Jeroen Greven |
Abstract
This report comprises the concept about new innovation: “The client information system”; that we want to apply to the market for the purpose of serving hospitality industry.
The report includes 6 major parts: Introduction of the product; the second part is literature preview based on the qualitative method of filtering information, to come up with the better possible ideas for our innovation. The next part is methodology, which explains the process and the method which was used to analyze the data and figures. The following part is the results that will describe the findings which have been identified after the primary research which is a survey and an interview with people related to the hospitality industry. The next is discussion where its mentioned about the strength, recommendations, the limitation that the innovation might have when applying to real life, from that researcher can improve the idea in the future. Finally comes the conclusion that will summarize the report and include some opinions and expectations of the innovation.
Table of Contents
Contents
Abstract 2 Table of Contents 3 Introduction 4 Aims and Objectives 4 Literature review 4 1. How does the CIS work? 6 2. Application 6 3. New trend in hospitality industry 8 4. Function 9 Methodology 10 Results 12 Discussion 14 Conclusion 15 Reference 16 Appendix 18 Appendix 1 18 Appendix 2 18 Appendix 3 19 Appendix 4 20 Appendix 5 21 Appendix 6 21
Introduction
During the last twenty years there are plenty of new developments in different fields. There are lots of different systems and methods to collect people